Italian Content Moderator Sofia, Bulgaria (with Relocation Package)

Cross Border Talents; Cagliari; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Relocation Bonus: €1,500 Gross

21 Days of Company-Provided Housing on

Accommodation on arrival

Résumé du poste

Cross Border Talents is seeking an Italian Content Moderator to join our safety team in Sofia, Bulgaria, with a relocation package provided. The role involves reviewing and moderating user-generated content to ensure compliance with community standards and platform policies, and taking action as needed.

Fluency in Italian and English is required, along with strong analytical skills and excellent communication.

Qualifications

• Fluency in Italian and English (minimum B1/B2 level).
• Strong analytical and problem-solving skills.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication skills with strong attention to detail.
• Ability to work in a fast-paced environment and make critical decisions under pressure.
• Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage.
• Passion for online safety, digital communities, and creating positive user experiences.
• Valid Authorization to work in Bulgaria.

Responsabilités

• Review and evaluate user-generated content for compliance with guidelines.
• Investigate, assess, escalate, and resolve issues reported by users.
• Analyze data to determine severity and impact of incidents.
• Collaborate with cross-functional teams on trust and safety matters.
• Monitor trends to identify risks and prevent abuse.
• Produce qualitative and quantitative reports to support improvements.
• Review new features and provide safety recommendations.
• Enforce policies to maintain a safe community consistently.

Connaissances

Italian language

English language

Analytical thinking

Problem solving

Time management

Communication skills

Decision making under pressure

Safety/trust experience

Description du poste

Italian Content Moderator Sofia, Bulgaria (with Relocation Package)

Cagliari, Metropolitan City of Cagliari, Italy

Job Openings Italian Content Moderator Sofia, Bulgaria (with Relocation Package)

About the job Italian Content Moderator Sofia, Bulgaria (with Relocation Package)

We are seeking a Italian Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Key Responsibilities

• Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies.
• Investigate, assess, elevate, and resolve issues reported by users or flagged by internal systems.
• Analyze data and contextual information to accurately determine the severity and impact of reported incidents.
• Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters.
• Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs.
• Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations.
• Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse.
• Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications

• Fluency in Italian and English (minimum B1/B2 level).
• Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and make critical decisions under pressure.
• Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage.
• Passion for online safety, digital communities, and creating positive user experiences.
• Valid Authorization to work in Bulgaria

Working Conditions

• Location: On-site
• Schedule: Rotational shifts between Monday and Sunday
• Working Hours: 40 hours per week

What Success Looks Like

• Consistently applying community standards and policies with accuracy and fairness.
• Identifying and addressing emerging risks before they significantly impact users.
• Contributing insights that improve operational processes, user safety, and platform integrity.
• Supporting a healthy and welcoming online environment through proactive moderation and collaboration.

Relocation Package (if applicable)

• Relocation Bonus: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs.
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home.