IT Trainee: Hospitality Tech Support & Help Desk

Sheraton Hotels & Resorts; Milano; In loco; EUR 4700 - 6400; Tempo pieno

Descrizione del lavoro

Sheraton Hotels & Resorts in Milan invites applicants to join a Management Development Program focused on IT support for hotel operations. You will provide direct and remote help desk assistance for workstations, printers, POS systems, and other devices, with hardware management and initial diagnosis of PMS/POS issues.

Ideal candidates hold a high school diploma or bachelor’s degree (even if in progress) in CS/telecommunications or equivalent, speak Italian well and English at a

Competenze

• Education: High school diploma or bachelor’s degree (including those currently in progress) in Computer Science, Telecommunications, or equivalent technical fields.
• Basic Technical Skills: Knowledge of Windows operating systems, the Office 365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).
• Attitudes and Soft Skills: Strong problem-solving skills, a customer- and service-oriented approach, flexibility, and good interpersonal skills.
• Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).
• Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.

Mansioni

• User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues related to workstations, hardware, software, and peripherals (printers, POS systems, scanners).
• Hardware and Peripherals Management: Installation, configuration, and basic maintenance of PCs, laptops, IP phones, and cash register devices.
• Hotel Management Software Support: Initial diagnosis of operational issues with the hotel’s main management software systems (PMS, POS/F&B) and liaison with external technical support staff and vendors.
• Networks and Connectivity: Basic monitoring of the corporate network (LAN, Wi-Fi for staff and guests) and verification of the proper functioning of access points.
• Access and Security Systems: Basic monitoring and operational support for internal messaging systems, email, and user credentials/access.

Conoscenze

Windows OS

Office 365

Networking basics

Wi-Fi

TCP/IP

DHCP

Formazione

High school diploma or bachelor’s degree (incl. in progress) in CS/Telecommunications/related field

Descrizione del lavoro

Sheraton Hotels & Resorts in Milan invites applicants to join a Management Development Program focused on IT support for hotel operations. You will provide direct and remote help desk assistance for workstations, printers, POS systems, and other devices, with hardware management and initial diagnosis of PMS/POS issues.

Ideal candidates hold a high school diploma or bachelor’s degree (even if in progress) in CS/telecommunications or equivalent, speak Italian well and English at a