Front Office Trainee - Sheraton Milan San Siro

Sheraton Hotels & Resorts; Milano; In loco; EUR 5000 - 6000; Tempo pieno

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Sheraton Hotels & Resorts in Milan invites applications for a Management Development Programs/Interns opportunity in the Front Office. This full-time program provides hands-on training in guest services, reservations, and operations to developing hospitality talent.

The role includes welcoming guests, assisting with check-in/out, handling calls, and collaborating with other departments to deliver a seamless guest experience.

Competenze

• Good communication skills.
• Customer-oriented attitude.
• Basic knowledge of English (other languages are a plus).
• Ability to work in a team.

Mansioni

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Conoscenze

Good communication skills

Customer-oriented attitude

Basic knowledge of English

Ability to work in a team

Descrizione del lavoro

Additional Information

Job Number 26097382

Job Category Management Development Programs/Interns

Location Via Caldera, 3, Milan, Milan, Italy, 20153

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 500 Monthly Salary

The candidate will be placed in the Front Office department and will learn to perform the following tasks:

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Requirements

• Good communication skills
• Customer-oriented attitude
• Basic knowledge of English (other languages are a plus)
• Ability to work in a team

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.