IT Support Specialist — Onsite & Remote VIP Support

HCL Technologies Limited; Lombardia; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Vacation up to 20 days

Term life insurance

Business travel insurance

Job summary

HCLTech is seeking an experienced Field Support professional to assist customers and staff at onsite or remote locations with desktop, software, and related technology. You will own incidents end to end, diagnose issues, and coordinate with multiple technical teams to deliver fast, reliable support.

The role requires strong communication, ITIL awareness, and hands-on experience with Windows OS, Office suite, and device troubleshooting across PCs, printers, and mobile devices.

Qualifications

• At least 3 years hands on experience in Field Support Services.
• Strong written and verbal communication skills in Local Language and English
• Must be detail oriented and self-motivating
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Clients: Windows 11, Windows 10, Windows7, Windows XP, IOS
• Servers: Windows 2003, Windows 2008, Windows 2013
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Microsoft operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Basic knowledge to support Mac and iOS devices
• Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s & BYOD
• Experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
• Ability to successfully pass a background security check
• Experience including remote control of PCs and video conferencing knowledge
• PBX Installation and Configuration - Troubleshooting

Responsibilities

• Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.
• As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.
• Assisting with Hardware/Software asset inventory Management, including hardware disposals.
• Performing other duties as assigned.

Skills

Field support experience

Customer service

VIP support

Windows OS knowledge

Microsoft Office

Effective communication

Remote PC control

Video conferencing

Education

High school degree or GED

Bachelor's degree preferred

Microsoft certifications

Tools

ServiceNow

Remedy

HP Service Manager

Peregrine Service

Microsoft Office

Job description

HCLTech is seeking an experienced Field Support professional to assist customers and staff at onsite or remote locations with desktop, software, and related technology. You will own incidents end to end, diagnose issues, and coordinate with multiple technical teams to deliver fast, reliable support.

The role requires strong communication, ITIL awareness, and hands-on experience with Windows OS, Office suite, and device troubleshooting across PCs, printers, and mobile devices.