IT Service Engineer - End-User Tech & Desk Support

Bruker; Torino; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

Bruker is seeking an IT Service Engineer (m/f/d) to provide technical support to end-users, troubleshoot software and hardware, and deploy new IT systems. The role emphasizes problem solving, clear communication, and the ability to work independently or as part of a team.

Requirements: degree in computer science or business informatics or equivalent IT education; ITIL foundation (preferred); practical helpdesk experience; admin of end-user devices; fluent English (C1). Location: Torino, Italy.

Competenze

• Ideally completed studies in computer science or comparable IT education.
• ITIL Foundation certification is preferred.
• Practical experience in IT helpdesk and end-user device administration.
• Good understanding of business processes and administration.

Mansioni

• Operate the IT Service Desk and handle end-user requests via email or ticketing system.
• Monitor and escalate incidents and service requests according to internal guidelines.
• Manage installation and delivery of End User Devices (desktops, laptops, monitors, phones, printers, mobile devices).
• Ensure PC health, patching and antivirus protection; support across locations.

Conoscenze

IT Helpdesk

End-user Devices

Incident Management

Communication Skills

Problem Solving

Team Collaboration

English Proficiency

Process Knowledge

Independent Working

Formazione

Computer Science / IT Informatics degree

ITIL Foundation certification

Descrizione del lavoro

Bruker is seeking an IT Service Engineer (m/f/d) to provide technical support to end-users, troubleshoot software and hardware, and deploy new IT systems. The role emphasizes problem solving, clear communication, and the ability to work independently or as part of a team.

Requirements: degree in computer science or business informatics or equivalent IT education; ITIL foundation (preferred); practical helpdesk experience; admin of end-user devices; fluent English (C1). Location: Torino, Italy.