IT Service Desk Specialist - Hybrid Work & Tech Impact

KPMG (Italy); Lombardia; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Advanced training and development

International mindset

Well-being initiatives

Job summary

KPMG Business Services in Italy seeks a Service Desk professional to deliver high-quality IT support to the Leadership and Management Group. You will troubleshoot, resolve requests, and ensure security and compliance, collaborating with the IT team to improve processes.

This role offers a hybrid work model with advanced training, international exposure, and a focus on well-being and diversity across the organization.

Qualifications

• Experience in a Service Desk role or IT technical field.
• Knowledge of Windows operating systems and major software applications.
• Diagnostic and troubleshooting skills for IT devices and software.

Responsibilities

• Providing technical support to users via phone or chat.
• Managing and resolving support requests according to defined priorities.
• Diagnosing and resolving hardware and software issues.
• Handling security and compliance incidents.
• Managing requests through the ticketing system.
• Collaborating with the IT team to improve processes and solve more complex issues.

Skills

Service Desk

Windows OS

Troubleshooting

IT Certifications

Tools

Jira

ServiceNow

Job description

KPMG Business Services in Italy seeks a Service Desk professional to deliver high-quality IT support to the Leadership and Management Group. You will troubleshoot, resolve requests, and ensure security and compliance, collaborating with the IT team to improve processes.

This role offers a hybrid work model with advanced training, international exposure, and a focus on well-being and diversity across the organization.