IT Service Desk Specialist - Milano

KPMG (Italy); Lombardia; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Advanced training and development

International mindset

Well-being initiatives

Job summary

KPMG Business Services in Italy seeks a Service Desk professional to deliver high-quality IT support to the Leadership and Management Group. You will troubleshoot, resolve requests, and ensure security and compliance, collaborating with the IT team to improve processes.

This role offers a hybrid work model with advanced training, international exposure, and a focus on well-being and diversity across the organization.

Qualifications

• Experience in a Service Desk role or IT technical field.
• Knowledge of Windows operating systems and major software applications.
• Diagnostic and troubleshooting skills for IT devices and software.

Responsibilities

• Providing technical support to users via phone or chat.
• Managing and resolving support requests according to defined priorities.
• Diagnosing and resolving hardware and software issues.
• Handling security and compliance incidents.
• Managing requests through the ticketing system.
• Collaborating with the IT team to improve processes and solve more complex issues.

Skills

Service Desk

Windows OS

Troubleshooting

IT Certifications

Tools

Jira

ServiceNow

Job description

We don’t imagine a better future. We’re building it

Your Future With Us - Cosa troverai in KPMG

Unisciti a noi!

We don’t imagine a better future. We’re building it.

Do Work That Matters - Your Role and Responsibilities

Do you want to do work that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, society, and your colleagues tackle and solve the most current and complex challenges.

KPMG Business Services provides internal services to the organization, supporting all service lines and assisting professionals in managing daily activities. In particular, by joining theService Desk Team, you will be responsible for delivering the highest standards of direct assistance and support to the Leadership and Management Group members.

Specifically, you will be responsible for:

• Providingtechnical supportto users via phone or chat.
• Managing and resolvingsupport requestsaccording to defined priorities.
• Diagnosing and resolvinghardware and software issues.
• Handlingsecurity and compliance incidents.
• Managing requests through theticketing system.
• Collaborating with theIT teamto improve processes and solve more complex issues.

Come As You Are - Your Skills and Characteristics

This opportunity is perfect for you if:

• You haveprevious experiencein aService Desk roleor an IT technical field.
• You have knowledge ofWindows operating systemsand major software applications.
• You havediagnostic and troubleshooting skillsforiPhone devices.
• You have strongproblem-solving skillsand the ability to manage priorities.
• You have excellentcommunication skillsand a customer-oriented mindset.
• You are able to workeffectively in a team.
• Preferred qualificationsinclude knowledge ofticketing systems(e.g., Jira, ServiceNow) andIT certifications.

Your Future With Us - What You Will Find at KPMG

• Aninclusive and fairwork environment that respects, encourages, and values diversity.
• Astimulating and dynamicworkplace that fosters creativity and teamwork.
• Ahybrid work modelto promote a healthy work-life balance.
• Advanced training and development programsto keep you constantly up to date.
• An international mindsetand innovative projects.
• Well-being initiativesfocused on mental and physical health.

Standard employment contract under the collective labour agreement for the commerce sector, level III°. The salary is determined on the basis of objective criteria, including the candidate’s skills, relevant experience and fulfilment of the requirements of the position.

In accordance with applicable legislation, we do not collect or use information relating to remuneration received in current or previous employment. Our selection procedures are based on objective and gender-neutral criteria.

Together for Better – Our Values and Commitment

Leadership, teamwork, respect for individuality, continuous learning, transparency, community engagement, and integrity—these are KPMG’score valuesthat create an environment open to the exchange of ideas and knowledge, allowing our professionals to reach their full potential.

Thanks to our commitment to fostering an inclusive work environment, our Network has obtainedISO 30415 certification, which confirms compliance with the Diversity and Inclusion Management System, andUNI PdR 125 certification, which certifies gender equality.

You can find a summary of all the concrete actions we are taking onenvironmental, social, and governance (ESG) issuesin ourImpact Plan– bit.ly/OurImpactPlanKPMG .

Join Us!

Your data will be processed in full compliance with the provisions ofRegulation (EU) No. 679/2016 (General Data Protection Regulation - "GDPR")and subsequent amendments. For more information, please refer to KPMG'sprivacy policy.

KPMG Business Services S.r.l. is an equal opportunity employer.