IT Operations Leader: Retail & Global Infrastructure, Milan

The Level Group; Lombardia; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Lunch tickets

Discounts on owned brands and brand 3

Local offers and partnerships

Job summary

The Level Group in Milan is seeking a hands-on IT Operations Manager to ensure reliable IT infrastructure across HQ and 50 stores in Europe and the US. You will oversee networks, servers, Wi‑Fi, VPN, hardware, software, and security, steering daily operations and strategic improvements to reliability and cybersecurity.

We seek 5+ years in IT operations with strong project management, Microsoft 365 expertise, and experience with external vendors. Fluency in Italian and English is required.

Qualifications

• 5+ years of experience in IT roles (infrastructure/operations).
• Proven IT project management experience.
• Microsoft 365 environment experience is a must.
• Technical background in networks, security, and system administration.
• Experience managing external vendors and IT service providers.
• Exposure to retail IT operations is a plus.
• Fluency in Italian and English.

Responsibilities

• Manage and continuously improve IT infrastructure across HQ and stores.
• Oversee daily IT operations and ensure smooth functioning of employee workstations and tools.
• Supervise and coordinate external vendors delivering high-quality service.
• Lead IT projects, cybersecurity initiatives and system monitoring improvements.
• Support onboarding/offboarding with HR and collaborate with Tech, Office and other teams.
• Select, motivate, and supervise the IT team.

Skills

Fluency in Italian and English

Tools

Microsoft 365

Job description

The Level Group in Milan is seeking a hands-on IT Operations Manager to ensure reliable IT infrastructure across HQ and 50 stores in Europe and the US. You will oversee networks, servers, Wi‑Fi, VPN, hardware, software, and security, steering daily operations and strategic improvements to reliability and cybersecurity.

We seek 5+ years in IT operations with strong project management, Microsoft 365 expertise, and experience with external vendors. Fluency in Italian and English is required.