Data Center Operations Lead — 24/7 Infra

Amazon Inc.; Lombardia; On-site; EUR 120,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) seeks an experienced Data Center Operations Manager to lead a team of Data Center Technicians at a Milan site. You will drive safety, assign priorities, manage on-call rotations, and deliver mid-size projects while maintaining 24/7 operations.

The role requires English fluency, proven people management, and a solid grasp of IT operations and service management. Preferred candidates will have program or project management experience and knowledge of IT infrastructure

Qualifications

• Speak, write, and read fluently in English
• Direct people management experience and proven track record of success in delivering projects despite competing priorities and distractions
• Understanding of IT Operations and Service Management practices

Responsibilities

• Lead a team of Data Center Technicians and coordinate 24/7 operations
• Routinely review queues, manage mid-size projects, and ensure SLA compliance
• Write and deliver performance reviews; participate in hiring processes
• Oversee on-call rotations and manage emergencies and escalations
• Develop and document policies and procedures to meet best practices

Skills

People management

Project management

IT operations

IT service management

IT infrastructure

Job description

Amazon Web Services (AWS) seeks an experienced Data Center Operations Manager to lead a team of Data Center Technicians at a Milan site. You will drive safety, assign priorities, manage on-call rotations, and deliver mid-size projects while maintaining 24/7 operations.

The role requires English fluency, proven people management, and a solid grasp of IT operations and service management. Preferred candidates will have program or project management experience and knowledge of IT infrastructure