IT Network Consultant

WFP; Roma; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

The World Food Programme (WFP) in Italy seeks an experienced IT Network Consultant to support global network, voice, and video collaboration services. You will design, implement, and maintain resilient connectivity across headquarters, field offices, and cloud environments.

You will lead the transition from legacy PBX to Unified Communications, act as a technical lead for Microsoft Teams Rooms and enterprise video platforms, and produce technical documentation while guiding vendors.

Competenze

• Degree in Information Technology, Information Systems, Computer Science, Telecommunications, Engineering, or a related field.
• Relevant certifications are desirable.

Mansioni

• Design, implement, and maintain resilient network connectivity across HQ, field offices, and cloud environments.
• Lead transition from legacy PBX to Unified Communications and enterprise video conferencing.
• Develop and maintain standards, SOPs, and roadmaps for LAN, WAN, wireless, satellite, SD-WAN, and cloud connectivity.
• Provide vendor management and produce technical documentation.

Conoscenze

Enterprise networking

Unified communications

Voice and video collaboration

Network design

Network maintenance

QoS

SD-WAN

Cloud connectivity

Vendor management

Technical documentation

IT support

Formazione

Bachelor’s degree in IT/related field

Strumenti

Cisco CCNP Enterprise

Microsoft 365 Certified: Teams Administrator

Fortinet NSE/FortiGate

ITIL 4 Foundation

Descrizione del lavoro

Organizational context: The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP uses food assistance to help people recover from conflict, disasters, and climate change impacts. We are committed to diversity, inclusion, and investing in our employees' personal and professional development.

Job purpose: The IT Network Consultant will provide senior expertise to support WFP's global network, voice, and video collaboration services. This role is crucial for transitioning from legacy PBX infrastructure to modern Unified Communications and will act as a technical lead for enterprise video conferencing services. The consultant will be responsible for designing, implementing, and maintaining resilient enterprise network connectivity, optimizing performance across various environments, and providing guidance on network security. Key responsibilities include managing network technologies such as LAN, WAN, wireless, satellite, and SD-WAN, ensuring seamless integration with cloud platforms, and supporting capacity planning through telemetry and analytics. The consultant will also play a vital role in vendor management and producing essential technical documentation to enhance operational readiness and service improvement.

Responsibilities: The IT Network Consultant will be responsible for supporting the World Food Programme's global network, voice, and video collaboration services. This involves providing senior expertise in enterprise networking, unified communications, secure voice, cloud-connected platforms, and managed connectivity. Key duties include designing, implementing, and maintaining resilient network connectivity across headquarters, field offices, and cloud environments, while optimizing performance and mitigating security threats. The consultant will develop and maintain standards, SOPs, and roadmaps for various network technologies, including LAN, WAN, wireless, satellite, and SD-WAN. They will also provide expertise on routing, VPNs, QoS, and cloud integration, and analyze service data and technology trends to enhance resiliency and bandwidth planning. A significant part of the role involves supporting the transition from legacy PBX infrastructure to modern Unified Communications services and acting as a technical lead for enterprise video conferencing, such as Microsoft Teams Rooms and webcast platforms. Additionally, the consultant will manage vendor relationships, provide architectural guidance, produce technical documentation, and potentially support field missions and on-call duties.

Education: A degree in Information Technology, Information Systems, Computer Science, Telecommunications, Engineering, or a related field is required. Relevant certifications such as Cisco CCNP Enterprise, Microsoft 365 Certified: Teams Administrator Associate, Fortinet NSE/FortiGate Administrator, or ITIL 4 Foundation are considered desirable.

Work experience: Requires a minimum of 6 years of relevant work experience in enterprise networking, unified communications, voice, video conferencing, and collaboration services. This includes expertise in network planning, implementation, and troubleshooting for various environments (LAN, WAN, SD-WAN, wireless, cloud), routing, switching, QoS, VPNs, firewalls, and zero-trust principles. Proficiency in network monitoring, SIP, SBC, Microsoft Teams Phone, and enterprise video conferencing platforms is also essential.

Skills: Enterprise networking, Unified communications, Voice and video collaboration services, Network design, implementation, and maintenance, Network performance optimization, Security threat mitigation, LAN, WAN, wireless, and satellite technologies, SD-WAN and cloud connectivity, Quality of Service (QoS), Capacity planning, Telecommunications, Vendor management, Technical documentation, IT support

Required languages: English, Arabic, Chinese (Mandarin), French, Russian, Spanish, Portuguese

Desired languages: English, Arabic, Chinese (Mandarin), French, Russian, Spanish, Portuguese