IT Facility Operator

MSC Technology; Piemonte; On-site; EUR 40,000 - 52,000; Full time

Job summary

MSC Technology is seeking an IT Facility Operator to join our Local IT Infrastructure team to ensure the office runs smoothly and efficiently.

You will monitor workplace technology and facilities, coordinate maintenance, manage service requests via ServiceNow, and act as the local point of contact for technology services and related facility needs. This role involves documentation, vendor coordination, and basic support aligned with corporate standards.

Qualifications

• Local IT Infrastructure team focus on operational coordination and monitoring.
• Supporting workplace technology, documentation, and first-line assistance.
• Vendor management and coordination with internal teams and external providers.

Responsibilities

• Monitor the operational status of workplace technology and shared facilities (meeting rooms, telephony, access control, security systems, printers, office equipment).
• Support routine operational checks and coordinate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow with tracking, prioritization, and escalation as needed.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities.
• Act as the local point of contact for workplace technology services and related facility requests.
• Maintain equipment inventories, maintenance records, warranties, documentation, and asset lifecycle information.
• Monitor vendor activities and service delivery to ensure SLAs and operational requirements are met.
• Contribute to office changes and local projects through planning and documentation.
• Support business continuity, workplace safety, and security procedures per corporate guidelines.
• Provide basic first-line technical and operational assistance when required, escalating to specialist teams for complex tasks.

Tools

ServiceNow

Job description

We are looking for an IT Facility Operator to join our Local IT Infrastructure team.

The IT Facility Operator supports the day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities, helping ensure that the local office remains functional, efficient, safe, and ready to support business activities.

Working in alignment with corporate standards and procedures, the role focuses on operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility services.

The position offers the opportunity to contribute to the smooth operation of the office environment through a combination of organizational, technical, and coordination activities.

Key Responsibilities

• Monitor the operational status of workplace technology and shared facilities, including meeting rooms, telephony, access control systems, security systems, printers, and office equipment.
• Support routine operational checks, identify potential issues, and coordinate appropriate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow, ensuring accurate tracking, prioritization, follow-up, and escalation when necessary.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities in collaboration with the relevant teams.
• Act as a local point of contact for workplace technology services, meeting room equipment, telephony, and technology-related facility requests.
• Maintain and update equipment inventories, maintenance records, warranties, technical documentation, and asset lifecycle information.
• Monitor vendor activities, service delivery, and outstanding actions, supporting compliance with agreed service levels and operational requirements.
• Contribute to office changes, workplace improvements, installations, and local projects through planning, documentation, and operational coordination.
• Support business continuity, workplace safety, and security procedures in accordance with corporate guidelines.
• Provide basic first-line technical and operational assistance when required, involving specialist teams for more complex activities.