IT Facilities & Operations Coordinator

MSC; Piemonte; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

MSC is seeking an IT Facility Operator to join our Local IT Infrastructure team in Piemonte. The role focuses on day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities to keep the office functional, safe, and ready to support business activities.

You will work in alignment with corporate standards, handling operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility

Qualifikationen

• Experience in facilities or IT operations within corporate offices.
• Familiarity with service management tools such as ServiceNow and ticketing systems.
• Ability to coordinate with internal teams and external providers to ensure service continuity.

Aufgaben

• Monitor the operational status of workplace technology and shared facilities, including meeting rooms, telephony, access control, security systems, printers, and office equipment.
• Support routine operational checks, identify issues, and coordinate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow, ensuring tracking, prioritization, follow-up, and escalation as needed.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities with relevant teams.
• Act as local point of contact for workplace technology services, meeting room equipment, telephony, and facility requests.
• Maintain and update equipment inventories, maintenance records, warranties, technical documentation, and asset lifecycle information.
• Monitor vendor activities, service delivery, and outstanding actions, supporting SLAs and operational requirements.
• Contribute to office changes, workplace improvements, installations, and local projects through planning and documentation.
• Support business continuity, workplace safety, and security procedures per corporate guidelines.
• Provide basic first-line technical and operational assistance when required, involving specialists for more complex activities.

Kenntnisse

Facility operations

Vendor management

First-line IT support

Tools

ServiceNow

Jobbeschreibung

MSC is seeking an IT Facility Operator to join our Local IT Infrastructure team in Piemonte. The role focuses on day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities to keep the office functional, safe, and ready to support business activities.

You will work in alignment with corporate standards, handling operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility