IT Facility & Workplace Services Operator

MSC Mediterranean Shipping Company; Piemonte; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Learning opportunities

Welfare system

Life and health insurance

Modern workstation

MSC group discounts

Job summary

MSC Technology Italy is seeking an IT Facility Operator to join the Local IT Infrastructure team. You will support day-to-day operation, coordination, and monitoring of workplace facilities, ensuring the office remains functional, safe, and ready to support business activities.

Working with corporate standards, you will handle incident management, asset inventory, documentation, and vendor coordination while providing first-line assistance for workplace technology.

Qualifications

• Experience in facility operations or workplace services.
• Knowledge of meeting room systems, telephony, printers, access control and office IT equipment.
• Familiarity with service requests, maintenance coordination, asset inventories or operational documentation.
• Knowledge of ServiceNow or similar ticketing platforms is an advantage.
• Understanding of IT service management and ITIL concepts is a plus.
• Strong organization, attention to detail and ability to manage multiple requests.

Responsibilities

• Monitor workplace tech and shared facilities status (meeting rooms, telephony, access control, security systems, printers).
• Coordinate routine checks and corrective actions with internal teams or providers.
• Manage incidents and requests via ServiceNow with tracking and escalation.
• Coordinate maintenance, interventions, replacements, and supplier activities.
• Serve as local contact for workplace tech services and facility requests.
• Maintain inventories, maintenance records, warranties, and asset lifecycle data.
• Monitor vendor activity, service delivery, and adherence to SLAs.
• Support office changes, installations and local projects through planning and documentation.
• Support business continuity and workplace safety per corporate guidelines.
• Provide basic first-line tech and operational support with escalation as needed.

Skills

IT support coordination

Facility operations

Vendor management

Documentation

ITIL awareness

Multitasking

Communication

English/Italian bilingual

Tools

ServiceNow

Job description

MSC Technology Italy is seeking an IT Facility Operator to join the Local IT Infrastructure team. You will support day-to-day operation, coordination, and monitoring of workplace facilities, ensuring the office remains functional, safe, and ready to support business activities.

Working with corporate standards, you will handle incident management, asset inventory, documentation, and vendor coordination while providing first-line assistance for workplace technology.