IT Facility Operator – Protected Categories (Italian Law 68/99)

MSC; Piemonte; On-site; EUR 32,000 - 52,000; Full time

Job summary

MSC is seeking an IT Facility Operator to join our Local IT Infrastructure team in Piemonte. The role focuses on day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities to keep the office functional, safe, and ready to support business activities.

You will work in alignment with corporate standards, handling operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility

Qualifications

• Experience in facilities or IT operations within corporate offices.
• Familiarity with service management tools such as ServiceNow and ticketing systems.
• Ability to coordinate with internal teams and external providers to ensure service continuity.

Responsibilities

• Monitor the operational status of workplace technology and shared facilities, including meeting rooms, telephony, access control, security systems, printers, and office equipment.
• Support routine operational checks, identify issues, and coordinate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow, ensuring tracking, prioritization, follow-up, and escalation as needed.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities with relevant teams.
• Act as local point of contact for workplace technology services, meeting room equipment, telephony, and facility requests.
• Maintain and update equipment inventories, maintenance records, warranties, technical documentation, and asset lifecycle information.
• Monitor vendor activities, service delivery, and outstanding actions, supporting SLAs and operational requirements.
• Contribute to office changes, workplace improvements, installations, and local projects through planning and documentation.
• Support business continuity, workplace safety, and security procedures per corporate guidelines.
• Provide basic first-line technical and operational assistance when required, involving specialists for more complex activities.

Skills

Facility operations

Vendor management

First-line IT support

Tools

ServiceNow

Job description

We are looking for an IT Facility Operator belonging to the Protected Categories (Italian Law 68/99) to join our Local IT Infrastructure team.

The IT Facility Operator supports the day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities, helping ensure that the local office remains functional, efficient, safe, and ready to support business activities.

Working in alignment with corporate standards and procedures, the role focuses on operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility services.

The position offers the opportunity to contribute to the smooth operation of the office environment through a combination of organizational, technical, and coordination activities.

Key Responsibilities

• Monitor the operational status of workplace technology and shared facilities, including meeting rooms, telephony, access control systems, security systems, printers, and office equipment.
• Support routine operational checks, identify potential issues, and coordinate appropriate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow, ensuring accurate tracking, prioritization, follow-up, and escalation when necessary.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities in collaboration with the relevant teams.
• Act as a local point of contact for workplace technology services, meeting room equipment, telephony, and technology-related facility requests.
• Maintain and update equipment inventories, maintenance records, warranties, technical documentation, and asset lifecycle information.
• Monitor vendor activities, service delivery, and outstanding actions, supporting compliance with agreed service levels and operational requirements.
• Contribute to office changes, workplace improvements, installations, and local projects through planning, documentation, and operational coordination.
• Support business continuity, workplace safety, and security procedures in accordance with corporate guidelines.
• Provide basic first-line technical and operational assistance when required, involving specialist teams for more complex activities.