IT Facilities & Operations Coordinator

MSC Technology; Piemonte; On-site; EUR 40,000 - 52,000; Full time

Job summary

MSC Technology is seeking an IT Facility Operator to join our Local IT Infrastructure team to ensure the office runs smoothly and efficiently.

You will monitor workplace technology and facilities, coordinate maintenance, manage service requests via ServiceNow, and act as the local point of contact for technology services and related facility needs. This role involves documentation, vendor coordination, and basic support aligned with corporate standards.

Qualifications

• Local IT Infrastructure team focus on operational coordination and monitoring.
• Supporting workplace technology, documentation, and first-line assistance.
• Vendor management and coordination with internal teams and external providers.

Responsibilities

• Monitor the operational status of workplace technology and shared facilities (meeting rooms, telephony, access control, security systems, printers, office equipment).
• Support routine operational checks and coordinate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow with tracking, prioritization, and escalation as needed.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities.
• Act as the local point of contact for workplace technology services and related facility requests.
• Maintain equipment inventories, maintenance records, warranties, documentation, and asset lifecycle information.
• Monitor vendor activities and service delivery to ensure SLAs and operational requirements are met.
• Contribute to office changes and local projects through planning and documentation.
• Support business continuity, workplace safety, and security procedures per corporate guidelines.
• Provide basic first-line technical and operational assistance when required, escalating to specialist teams for complex tasks.

Tools

ServiceNow

Job description

MSC Technology is seeking an IT Facility Operator to join our Local IT Infrastructure team to ensure the office runs smoothly and efficiently.

You will monitor workplace technology and facilities, coordinate maintenance, manage service requests via ServiceNow, and act as the local point of contact for technology services and related facility needs. This role involves documentation, vendor coordination, and basic support aligned with corporate standards.