IT Facilities & Operations Lead

MSC Technology Italia srl; Piemonte; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

MSC Technology Italia srl is seeking an IT Facility Operator to join the Local IT Infrastructure team. The role focuses on day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities to keep the office functional and efficient.

Working in alignment with corporate standards, the role covers operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility services.

Responsabilidades

• Monitor the operational status of workplace technology and shared facilities, including meeting rooms, telephony, access control systems, security systems, printers, and office equipment.
• Support routine operational checks, identify potential issues, and coordinate appropriate corrective actions with internal teams or external providers.
• Manage facility-related incidents and service requests through ServiceNow, ensuring accurate tracking, prioritization, follow-up, and escalation when necessary.
• Coordinate scheduled maintenance, technical interventions, equipment replacements, and supplier activities in collaboration with the relevant teams.
• Act as a local point of contact for workplace technology services, meeting room equipment, telephony, and technology-related facility requests.
• Maintain and update equipment inventories, maintenance records, warranties, technical documentation, and asset lifecycle information.
• Monitor vendor activities, service delivery, and outstanding actions, supporting compliance with agreed service levels and operational requirements.
• Contribute to office changes, workplace improvements, installations, and local projects through planning, documentation, and operational coordination.
• Support business continuity, workplace safety, and security procedures in accordance with corporate guidelines.
• Provide basic first-line technical and operational assistance when required, involving specialist teams for more complex activities.

Descripción del empleo

MSC Technology Italia srl is seeking an IT Facility Operator to join the Local IT Infrastructure team. The role focuses on day-to-day operation, coordination, and monitoring of technology-enabled workplace facilities to keep the office functional and efficient.

Working in alignment with corporate standards, the role covers operational coordination, service monitoring, documentation, vendor management, and first-line assistance for workplace technology and related facility services.