Internship Front Office - Porta Rossa Hotel Firenze Colbert Collection

Hosco.Com; Toscana; On-site; EUR 5,100 - 6,100; Full time

Benefits offered by this job

Monthly allowance

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern in Toscana to assist with guest reception and support activities, ensuring an excellent stay in line with Minor Hotels standards.

You will help with check-in/check-out, guest requests, and coordinating with hotel departments to deliver a seamless, personalized experience. Fluency in English and a willingness to learn are essential.

Qualifications

• High school diploma or university degree required.
• Strong guest-oriented mindset and passion for hospitality.
• Excellent communication and interpersonal skills with empathy.
• Positive attitude, flexibility, and willingness to learn.
• Ability to work well in a team in a dynamic environment.
• Excellent organizational and problem-solving abilities.
• Fluent English; knowledge of a second language is a plus.
• Proficient with Microsoft Office and common computer apps.
• Precise and detail-oriented with reliability.

Responsibilities

• Support Front Office team with greeting guests throughout their stay.
• Assist with check-in/check-out procedures and guest requests.
• Develop understanding of hotel services and promote them to guests.
• Assist with data entry and administrative tasks for guest stays.
• Support back-office activities and shift handovers for service continuity.
• Collaborate with hotel departments to ensure a seamless guest experience.

Skills

Guest focus

Communication

Teamwork

Organizational skills

Problem-solving

Empathy

Attention to detail

English proficiency

Education

High school diploma or university degree

Tools

Microsoft Office

Job description

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Benefits

Monthly allowance of 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.