Internship Front Office - Porta Rossa Hotel Firenze Colbert Collection

247 Media Limited; Italy; On-site; EUR 4,500 - 6,700; Full time

Benefits offered by this job

Monthly allowance €500

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern to join our team in Italy. You will assist with guest reception and support activities, helping to ensure an excellent stay in line with our hospitality standards.

You will help with check‑in/check‑out, respond to guest requests, promote hotel services, and support administrative tasks to ensure smooth operations while collaborating with other departments.

Qualifications

• High school diploma or university degree in hospitality/related field.
• Guest‑oriented mindset and passion for hospitality.
• Excellent communication and interpersonal skills with high empathy.
• Positive attitude, flexibility, and willingness to learn.
• Ability to work in a team in a dynamic environment.
• Strong organizational and problem‑solving skills.
• Excellent command of English; second language is a plus.
• Proficiency in Microsoft Office and standard computer apps.
• Accuracy, reliability, and attention to detail.

Responsibilities

• Support Front Office in welcoming and assisting guests throughout all stages of their stay.
• Assist with check‑in and check‑out procedures and handling guest requests.
• Develop understanding of hotel services and promote them to guests.
• Collaborate on administrative tasks related to guest stays and data entry in systems.
• Support back‑office activities and shift handovers for service continuity.
• Work with operational departments to contribute to a seamless guest experience.

Skills

Guest‑oriented mindset

Communication skills

Interpersonal skills

Microsoft Office

Attention to detail

Team player

Education

High school diploma or university degree

Hospitality/Tourism/Languages degree preferred

Tools

Microsoft Office

Job description

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels’ hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel’s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel’s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Benefits

• Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.