Internship Front Office - Tivoli Palazzo Gaddi Firenze Hotel

247 Media Limited; Italy; On-site; EUR 4,700 - 6,400; Part time

Benefits offered by this job

Monthly allowance of € 500.

Meal vouchers worth € 7.50 per working

day

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern to support the Front Office team in delivering outstanding guest service. You will assist with guest reception, check-in/check-out, and related inquiries to ensure an excellent stay.

This internship offers exposure to hotel operations, collaboration with multiple departments, and opportunities to learn hospitality standards. English proficiency and a willingness to learn are important, with a monthly allowance and meal vouchers

Qualifications

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• Guest-oriented mindset and genuine passion for hospitality.
• Excellent communication and interpersonal skills with empathy.
• Positive attitude, flexibility, and willingness to learn.
• Teamwork and adaptability in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; second foreign language is a plus.
• Proficiency in Microsoft Office and standard computer applications.
• Accuracy, reliability, and attention to detail.

Responsibilities

• Assist guest reception and support Front Office activities.
• Handle check-in/check-out procedures and guest requests.
• Promote hotel services to enhance guest experience.
• Manage guest stay data entry in systems.
• Support back-office tasks and shift handovers.
• Coordinate with hotel departments to ensure seamless service.

Skills

Guest-oriented mindset

Excellent communication

Interpersonal skills

Empathy

Team player

Organizational skills

Problem solving

Willingness to learn

Education

High school diploma or university degree

Tools

Microsoft Office

Job description

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels’ hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel’s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel’s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Benefits

Monthly allowance of € 500.

Meal vouchers worth € 7.50 per working day.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.