Internship Guest Relations - Porta Rossa Hotel Firenze Colbert Collection

Minor Hotels - Southern Europe; Italia; On-site; EUR 5,100 - 6,100; Part time

Benefits offered by this job

Monthly allowance €500

Job summary

Minor Hotels Europe & Americas is seeking a Guest Relations Intern to support the Guest Relations department in delivering personalized experiences for guests during their stay. You will help build strong guest relationships, anticipate needs, and uphold hospitality standards across the guest journey.

Key duties include responding to guest inquiries, assisting in addressing feedback, coordinating VIP arrivals, and promoting hotel and local experiences.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset with guest service orientation, enthusiasm and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Anticipate and proactively address expressed and unexpressed guest needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Coordinate and oversee arrival and departure experiences for special guests, including VIPs.
• Facilitate communication between guests and hotel departments to ensure a seamless stay.
• Promote and enhance awareness of hotel services, facilities, and local experiences.

Skills

Guest service

Organizational skills

Collaboration

English proficiency

Job description

What will your mission be?

We are looking for a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests. In this role, you will assist in building strong guest relationships, anticipating their needs, and ensuring the highest levels of satisfaction throughout their stay, in line with Minor Hotels’ hospitality standards and commitment to excellence.

What will you be responsible for?

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

What are we looking for?

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Benefits

Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionalsand gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.