Internship Fleet Management Customer Service - 6-Months Full-Time

Fleet Logistics Gmbh Italy; Milano; Hybrid; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Meal vouchers

Job summary

Fleet Logistics GmbH Italy is seeking a motivated Customer Service Intern (Stage) to join the Fines Management Team in Milan. You will gain hands-on experience in customer service, administration, and fleet operations within an international environment.

Responsibilities include processing fines, verifying data, communicating with drivers and authorities, and supporting reporting. Eligible candidates are university students or recent graduates with strong organizational and language skills.

Qualifications

• University student or recent graduate
• Demonstrated attention to detail and organization
• Strong communication and interpersonal skills
• Customer‑oriented mindset
• Ability to multitask and prioritize
• Proficient in Microsoft Office, especially Excel and Outlook
• Native Italian with good English skills
• Reliable team player with strong planning abilities

Responsibilities

• Support management of vehicle-related fines and administrative processes
• Process and register fines in internal systems
• Verify driver, vehicle, and client information
• Communicate with drivers, clients, leasing companies, and authorities
• Send notifications and reminders for fines and deadlines
• Maintain records and documentation
• Assist in reports and operational analyses
• Ensure compliance with internal procedures and SLAs
• Collaborate with colleagues across departments and countries

Skills

Attention to detail

Organizational skills

Microsoft Office

Excel

Outlook

Italian language

English language

Education

University student or recent graduate

Tools

Microsoft Office

Excel

Outlook

Job description

We are a leading international fleet management company supporting multinational and local clients across Europe. Our mission is to provide outstanding customer service and efficient fleet administration solutions, helping our clients manage their vehicle fleets effectively and compliantly.

We are currently looking for a motivated and detail-oriented Customer Service Intern (Stage) to join our Fines Management Team. This is an excellent opportunity for a recent graduate or undergraduate student to gain hands‑on experience in customer service, administrative processes, and fleet operations within an international business environment.

Your responsibilities

As part of the Customer Service team, you will support the management of vehicle-related fines and administrative processes, including:

• Processing and registering traffic and parking fines in internal systems.
• Verifying driver, vehicle, and client information associated with fines.
• Communicating with drivers, clients, leasing companies, and public authorities when required.
• Sending notifications and reminders related to fines and payment deadlines.
• Monitoring case status and ensuring timely follow-up of open activities.
• Maintaining accurate records and documentation.
• Supporting the preparation of reports and operational analyses.
• Assisting the team in ensuring compliance with internal procedures and service level agreements (SLAs).
• Collaborating with colleagues across different departments and countries.

This is your profile to be successful in this role

• University student or recent graduate
• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Customer‑oriented mindset
• Ability to manage multiple tasks and priorities
• proficient in Microsoft Office, particularly Excel and Outlook.
• Native Italian & good level of English (both written and verbal)
• reliable and accountable team player.
• highly organised and have excellent planning skills and love detail

Nice to have

• Previous internship or administrative experience.
• Interest in customer service, fleet management, mobility, or operations.
• Experience working with databases or business systems.

Duration

6-month internship program. Successful candidates may have the opportunity to continue their professional growth within the company upon completion of the internship.

Compensation & benefits

• temporary work contract (6 months internship)
  full-time position
• €1.000 monthly internship allowance (treated as expense reimbursement in accordance with Italian internship regulations).
• meal vouchers for each working day
• Working hours: Monday to Friday, 9:00 am - 1:00 pm and 2:00 pm - 6:00 pm
• hybrid working (mandatory 3 days per week from our Milano office)