In-Room Dining Reservations Concierge

Four Seasons Hotels and Resorts; Venezia; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary & benefits package

Employee discount for stays at FourSe​

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotels and Resorts in Venice, Italy, seeks an In Room Dining Reservation Agent to be the voice of our hospitality. You will manage In Room Dining calls, guide menu selections, coordinate orders, and ensure a warm, personalized guest experience from first contact through delivery.

You will collaborate with Culinary, Stewarding, and Front of House teams to ensure accurate orders, timely execution, and consistent service quality in a luxury setting at Hotel Danieli, Venice.

Qualifications

• Experience in Food & Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred.
• Excellent verbal communication and telephone etiquette.
• Strong guest engagement skills with a genuine passion for hospitality.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask effectively in a fast-paced environment.
• Experience with POS systems, Microsoft Office, and hotel operating systems is an advantage.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A sales-oriented mindset with the ability to confidently suggest and promote dining experiences.
• Fluency in Italian and English; additional languages are an asset.
• Legal right to work in Italy.

Responsibilities

• Handle all In Room Dining calls in a professional, friendly, and timely manner.
• Provide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences.
• Assist guests with menu selections and dietary requirements, making personalized recommendations when appropriate.
• Accurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated.
• Coordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery.
• Monitor order timing and proactively communicate updates or delays to guests when necessary.
• Upsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities.
• Arrange special amenities, celebrations, VIP setups, and customized dining experiences.
• Respond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset.
• Collaborate closely with Front Office, Guest Experience, Housekeeping, and Food & Beverage teams to deliver a seamless guest experience.
• Maintain accurate records of guest preferences and ensure all information is updated appropriately.
• Ensure compliance with Four Seasons standards in all verbal and written communications.

Skills

Verbal communication

Guest engagement

Attention to detail

Multitasking

POS systems

Microsoft Office

Problem-solving

Sales mindset

Fluent in Italian

Fluent in English

Tools

POS systems

Microsoft Office

Hotel operating systems

Job description

Four Seasons Hotels and Resorts in Venice, Italy, seeks an In Room Dining Reservation Agent to be the voice of our hospitality. You will manage In Room Dining calls, guide menu selections, coordinate orders, and ensure a warm, personalized guest experience from first contact through delivery.

You will collaborate with Culinary, Stewarding, and Front of House teams to ensure accurate orders, timely execution, and consistent service quality in a luxury setting at Hotel Danieli, Venice.