F&B Reservation Agent

Four Seasons Hotels and Resorts; Venezia; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary & benefits package

Employee discount for stays at FourSe​

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotels and Resorts in Venice, Italy, seeks an In Room Dining Reservation Agent to be the voice of our hospitality. You will manage In Room Dining calls, guide menu selections, coordinate orders, and ensure a warm, personalized guest experience from first contact through delivery.

You will collaborate with Culinary, Stewarding, and Front of House teams to ensure accurate orders, timely execution, and consistent service quality in a luxury setting at Hotel Danieli, Venice.

Qualifications

• Experience in Food & Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred.
• Excellent verbal communication and telephone etiquette.
• Strong guest engagement skills with a genuine passion for hospitality.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask effectively in a fast-paced environment.
• Experience with POS systems, Microsoft Office, and hotel operating systems is an advantage.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A sales-oriented mindset with the ability to confidently suggest and promote dining experiences.
• Fluency in Italian and English; additional languages are an asset.
• Legal right to work in Italy.

Responsibilities

• Handle all In Room Dining calls in a professional, friendly, and timely manner.
• Provide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences.
• Assist guests with menu selections and dietary requirements, making personalized recommendations when appropriate.
• Accurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated.
• Coordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery.
• Monitor order timing and proactively communicate updates or delays to guests when necessary.
• Upsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities.
• Arrange special amenities, celebrations, VIP setups, and customized dining experiences.
• Respond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset.
• Collaborate closely with Front Office, Guest Experience, Housekeeping, and Food & Beverage teams to deliver a seamless guest experience.
• Maintain accurate records of guest preferences and ensure all information is updated appropriately.
• Ensure compliance with Four Seasons standards in all verbal and written communications.

Skills

Verbal communication

Guest engagement

Attention to detail

Multitasking

POS systems

Microsoft Office

Problem-solving

Sales mindset

Fluent in Italian

Fluent in English

Tools

POS systems

Microsoft Office

Hotel operating systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the Role:

The F&B Reservation Agent for In Room Dining is the voice of Four Seasons hospitality, creating exceptional dining experiences for guests in the comfort and privacy of their rooms. As the first point of contact for In Room Dining requests, you will provide personalized service, guide guests through menu selections, coordinate orders with precision, and ensure every interaction reflects the warmth, care, and attention to detail that define the Four Seasons experience.

You will support the In Room Dining operation by managing orders, coordinating guest requests, maintaining accurate records, and working closely with Culinary, Stewarding, and Front of House teams to ensure seamless execution and timely delivery.

What You Will Do:

• Handle all In Room Dining calls in a professional, friendly, and timely manner.
• Provide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences.
• Assist guests with menu selections and dietary requirements, making personalized recommendations when appropriate.
• Accurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated.
• Coordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery.
• Monitor order timing and proactively communicate updates or delays to guests when necessary.
• Upsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities.
• Arrange special amenities, celebrations, VIP setups, and customized dining experiences.
• Respond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset.
• Collaborate closely with Front Office, Guest Experience, Housekeeping, and Food & Beverage teams to deliver a seamless guest experience.
• Maintain accurate records of guest preferences and ensure all information is updated appropriately.
• Ensure compliance with Four Seasons standards in all verbal and written communications.

What You Bring:

• Previous experience in Food & Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred.
• Excellent verbal communication and telephone etiquette.
• Strong guest engagement skills with a genuine passion for hospitality.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask effectively in a fast-paced environment.
• Experience with POS systems, Microsoft Office, and hotel operating systems is an advantage.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A sales-oriented mindset with the ability to confidently suggest and promote dining experiences.
• Fluency in Italian and English; additional languages are an asset.
• Legal right to work in Italy.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Location:

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy