Immigration Ops Lead — AI & Process Excellence

Deel; Italia; In loco; EUR 79.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership (IWG)

Additional country-based perks

Descrizione del lavoro

Deel leads immigration operations processes and drives automation across multi-regional teams. You will own end-to-end process improvements, implement AI-powered initiatives, and collaborate with product, legal, and finance to ensure efficient, compliant workflows that scale globally.

As part of a fast-paced, regulated tech environment, you’ll optimize case management, drive efficiency, and mentor operations specialists while delivering measurable improvements across time and cost metrics.

Competenze

• 5+ years in operations, process management within fast-paced, regulated tech environments.
• AI & automation experience in driving improvements.
• Strong project management skills across multiple initiatives.
• Cross-functional collaboration with Product, Legal, Finance.
• Data-driven with BI tools and SQL familiarity.
• Excellent written and spoken English.

Mansioni

• Drive operational efficiency across immigration case management, invoicing, case assignment, and team workflows.
• Lead automation & AI initiatives with product/engineering to implement solutions and measure impact.
• Coordinate with product, legal, finance, and regional teams to deliver improvements on time and to spec.
• Perform root cause analysis to identify bottlenecks and implement data-backed solutions.
• Maintain SOPs, process guides, and intake forms reflecting current regulatory requirements.
• Support team execution and provide guidance on projects and changes.
• Monitor metrics and act on degradation or improvement opportunities.

Descrizione del lavoro

Deel leads immigration operations processes and drives automation across multi-regional teams. You will own end-to-end process improvements, implement AI-powered initiatives, and collaborate with product, legal, and finance to ensure efficient, compliant workflows that scale globally.

As part of a fast-paced, regulated tech environment, you’ll optimize case management, drive efficiency, and mentor operations specialists while delivering measurable improvements across time and cost metrics.