Senior Operations Specialist | EMEA - Immigration

Deel; Italia; In loco; EUR 79.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership (IWG)

Additional country-based perks

Descrizione del lavoro

Deel leads immigration operations processes and drives automation across multi-regional teams. You will own end-to-end process improvements, implement AI-powered initiatives, and collaborate with product, legal, and finance to ensure efficient, compliant workflows that scale globally.

As part of a fast-paced, regulated tech environment, you’ll optimize case management, drive efficiency, and mentor operations specialists while delivering measurable improvements across time and cost metrics.

Competenze

• 5+ years in operations, process management within fast-paced, regulated tech environments.
• AI & automation experience in driving improvements.
• Strong project management skills across multiple initiatives.
• Cross-functional collaboration with Product, Legal, Finance.
• Data-driven with BI tools and SQL familiarity.
• Excellent written and spoken English.

Mansioni

• Drive operational efficiency across immigration case management, invoicing, case assignment, and team workflows.
• Lead automation & AI initiatives with product/engineering to implement solutions and measure impact.
• Coordinate with product, legal, finance, and regional teams to deliver improvements on time and to spec.
• Perform root cause analysis to identify bottlenecks and implement data-backed solutions.
• Maintain SOPs, process guides, and intake forms reflecting current regulatory requirements.
• Support team execution and provide guidance on projects and changes.
• Monitor metrics and act on degradation or improvement opportunities.

Descrizione del lavoro

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

Lead process improvement and operational excellence initiatives across immigration operations. You'll own process automation, cross-functional project delivery, and efficiency gains across a high-volume, multi-regional operations function. This role reports to [Director/Head of Immigration Operations] and partners directly with product, legal, and regional ops teams.

Responsibilities

• Drive operational efficiency: Identify, scope, and execute process improvements across immigration case management, invoicing, case assignment, and team workflows
• Lead automation & AI initiatives: Assess processes for automation opportunities, work with product/engineering to implement solutions, and measure impact on processing times and team capacity
• Manage cross-functional projects: Coordinate with product, legal, finance, and regional teams to deliver operational improvements on time and to spec
• Execute root cause analysis: Diagnose process bottlenecks and inefficiencies; develop data-backed solutions and implementation plans
• Maintain operational documentation: Own SOPs, process guides, and intake forms; ensure they reflect current workflows and regulatory requirements
• Support team execution: Provide guidance to operations specialists on projects, process changes, and continuous improvement
• Monitor and optimize metrics: Track process performance; identify and act on degradation trends or improvement opportunities

Qualifications (Required)

• Experience: 5+ years of experience in operations, process management, or business operations within fast-paced, regulated tech environments (e.g., Fintech).
• AI & Automation: Proven track record of driving process improvement initiatives, automation projects, or AI-assisted workflows.
• Project Management: Strong project management skills with the ability to manage multiple complex initiatives concurrently.
• Cross-Functional Collaboration: Demonstrated experience working closely across teams, including Product, Legal, Finance, and Technical departments.
• Data-Driven: Comfortable analyzing metrics and using Business Intelligence tools (e.g., Looker, Metabase, SQL or similar).
• Communication: Excellent stakeholder management and communication skills (both written and spoken).
• Language: Fluent in English (written and spoken).
• Adaptability & Precision: Highly detail-oriented with strong organizational skills and the ability to quickly master new regulatory and compliance landscapes.

Nice to Have

• Experience in immigration, global mobility, or international HR operations
• Knowledge of visa categories, compliance workflows, or right-to-work processes
• Familiarity with case management systems, Zendesk, or similar platforms
• Bachelor's degree in Business Administration, Operations, Engineering or related field

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT