Global Shared Services Delivery Lead – Automation & AI

Generali; Turbigo; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global insurance group is seeking an Operations Service Delivery Unit Professional to contribute to a strategic transformation initiative. The role involves designing and implementing service delivery models, coordinating teams across multiple countries, and enhancing processes through automation and AI solutions. Ideal candidates should have strong project management skills, data analysis proficiency, and a background in business or STEM. Fluency in English is required, while knowledge of other languages is a plus. This position offers opportunities for significant international exposure.

Formación

• Experience in transformation or performance-driven initiatives.
• Fluency in English; additional languages are a plus.
• Several years (up to 10) in complex operational contexts.

Responsabilidades

• Oversee KPI definition, SLA monitoring, and productivity analysis.
• Act as a key interface with local operational teams.
• Consolidate performance insights for executive reviews.
• Support rollout of automation and AI-enabled solutions.
• Contribute to standardization initiatives across service lines.

Conocimientos

Project management capabilities

Data analysis and insight generation

Data visualization and reporting tools

Effective communication and collaboration skills

Problem solving mindset

Educación

Bachelor’s degree in Economics, Business Administration or STEM disciplines

Herramientas

Power BI

Tableau

Excel

Descripción del empleo

A leading global insurance group is seeking an Operations Service Delivery Unit Professional to contribute to a strategic transformation initiative. The role involves designing and implementing service delivery models, coordinating teams across multiple countries, and enhancing processes through automation and AI solutions. Ideal candidates should have strong project management skills, data analysis proficiency, and a background in business or STEM. Fluency in English is required, while knowledge of other languages is a plus. This position offers opportunities for significant international exposure.