Housekeeping Assistant Manager

Soho House via Caterer.com; Roma; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Soho Friends Membership

Staff Canteen

Monthly Staff Screenings

Staff Gym Classes

50% Discount on F&B

Global Benefits

Job summary

Soho House Rome is seeking a Housekeeping Assistant Manager to lead and develop the housekeeping team, ensuring impeccable cleanliness and guest service. You will supervise staff, manage budgets, coordinate supplies, and liaise with managers to maintain high standards across all areas.

The ideal candidate has 3+ years of leadership in housekeeping, strong budgetary and communication skills, and the flexibility to work nights and weekends.

Qualifications

• 3+ years of experience managing housekeeping teams.
• Proven experience supervising housekeeping departments.
• Ability to maintain a budget and deliver strong customer service.
• Strong independent judgment and decision-making skills.
• Excellent communication and interpersonal skills with all levels.
• Flexibility to work nights, weekends and bank holidays.

Responsibilities

• Oversee daily housekeeping operations across all spaces.
• Supervise staff during recruitment, onboarding, training and performance.
• Coordinate purchasing and inventory of housekeeping supplies.
• Lead pre-shift meetings and room inspections.
• Manage budget, billing summaries and expenses.
• Ensure safety, cleanliness and policy compliance.
• Coordinate guest and staff laundry services.
• Liaise with departments, vendors and leadership.

Skills

Team management

Budgeting

Customer service

Decision making

Communication

Organization

Interpersonal skills

Office software

Tools

MS Office

Job description

The Role…

At Soho House Rome the Housekeeping Assistant Manager is experienced a housekeeping professional with a keen eye for detail and customer service. Work in conjunction with the Housekeeping Manager to supervise housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Assistant Manager plays a role in liaising between departments, vendors and staff to ensure members and guest experience is always at a high standard.

Main Duties

• Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces;
• Supervise team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships;
• Work closely with Housekeeping Manager on the purchasing, re-ordering and maintaining housekeeping supplies and inventory;
• Conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas;
• Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts;
• Uphold the highest standards of cleanliness, safety, and conduct;
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event;
• Ensures the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation;
• Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner;
• Knowledge of safety standards within Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local and state law as applicable.

What We Are Looking For…

• Minimum of 3+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development;
• Proven experience supervising housekeeping departments;
• Ability to maintain a budget and proven excellence in customer service;
• Capable of using independent judgment/solid decision-making skills ability;
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization;
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases);
• Demonstrated sound organizational, coordinating and personal interface skills.;
• Demonstrated excellent written and verbal communication skills;
• Proven job reliability, diligence, dedication and attention to detail;
• Must be flexible with working nights, weekends, and bank holidays (when applicable).

Benefits

• RAL € 30.000,00
• Soho Friends Membership
• Staff Canteen
• Monthly Staff Screenings & Staff Gym Classes
• 50% Discount on Cowshed Spa
• 50% F&B Discount
• Global Benefits: Any Bedroom, Any House, $100 per night