Hotel Ops Trainee: Front Office, F&B & Events

Sheraton Hotels & Resorts; Lombardia; On-site; EUR 4,700 - 6,400; Full time

Job summary

Sheraton Hotels & Resorts in Milan is offering a Management Development Programs internship designed to give you hands-on exposure to day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage, Events and other guest-facing areas. You will learn how a world-class hotel delivers exceptional guest experiences and operational excellence.

During the program you will support teams, participate in briefings and training, handle guest requests, observe procedures, and contribute to

Qualifications

• Pursuing or recently completed degree in Hospitality Management, Tourism, Business Administration or related field.
• Strong interest in hotel operations and guest service.
• Excellent communication and interpersonal skills.
• Positive attitude, flexibility, and willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and collaborate with teams.
• Proficiency in Microsoft Office applications.
• Good command of English; additional languages are a plus.

Responsibilities

• Support daily operational activities across multiple hotel departments.
• Assist with guest requests and help ensure high service standards are maintained.
• Collaborate with Front Office, Housekeeping, Food & Beverage, and Events teams as required.
• Participate in operational briefings, team meetings, and training sessions.
• Monitor guest feedback and assist in implementing service improvement initiatives.
• Support the coordination of special events, VIP arrivals, and group activities.
• Assist with administrative tasks, reporting, and operational audits.
• Observe and learn hotel procedures, brand standards, and safety protocols.
• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.
• Maintain a professional appearance and represent the hotel brand positively at all times.

Skills

Communication

Interpersonal

Organizational

Microsoft Office

English

Teamwork

Education

Hospitality/Tourism/Business Admin degree

Tools

Microsoft Office

Job description

Sheraton Hotels & Resorts in Milan is offering a Management Development Programs internship designed to give you hands-on exposure to day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage, Events and other guest-facing areas. You will learn how a world-class hotel delivers exceptional guest experiences and operational excellence.

During the program you will support teams, participate in briefings and training, handle guest requests, observe procedures, and contribute to