F&B Supervisor - Sheraton Milan San Siro

Sheraton Hotels & Resorts; Lombardia; On-site; EUR 25,000 - 30,000; Full time

Job summary

Sheraton Milan is seeking a skilled F&B Front Supervisor to join the team. You will act as a bridge between management and front-line staff, oversee service across shifts, and ensure guest satisfaction.

The ideal candidate has solid hospitality experience, strong leadership, excellent English, and a guest-focused approach. This is a full-time, non-management role based in Milan.

Qualifications

• Guest-focused with attention to detail and problem-solving skills; service-oriented with strong communication abilities.
• Fluency in English with flexibility, adaptability, proactivity and initiative; excellent organisational and leadership skills.

Responsibilities

• On-floor presence and operational management for front-of-house service.
• Team management during service; organize the team before, during and after service.
• Coordinate temporary staff in compliance with current regulations.
• Manage orders and stock via Marriott management system.
• Knowledge of Micros Opera or similar front-of-house systems preferred.
• Describe dishes to guests; knowledge of wines and basic pairings.
• Prepare set-ups for dining room and bar; ensure HACCP compliance.
• Assist with events and banqueting setup.
• Maintain mise en place and stock control.

Skills

Guest-focused

Attention to detail

Problem-solving

Service-oriented

Communication skills

Flexibility

Adaptability

Proactivity

Organisational skills

Leadership skills

Excellent English

Job description

Additional Information

Job Number 26137673

Job Category Food and Beverage & Culinary

Location Via Caldera, 3, Milan . 20153, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 25316.20 - 30.000 Annual Salary

Position Summary

The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements.

We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector.

Profile

• Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills.
• Excellent level of English

Main Responsabilities

• On-floor presence, operational management, front-of-house service
• Team management during service, organisation of the team before, during and after service
• Management and coordination of temporary staff, in compliance with current regulations
• Order management and stock control via the Marriott management system
• Knowledge of Micros Opera or other front-of-house order management applications is preferred
• Knowledge of dishes and the ability to describe them to guests
• Knowledge of wines and basic food and wine pairing
• Compiling orders and ensuring pantry stock levels
• Checking and arranging the mise en place for the dining room and bar
• Preparing set-ups for events and banqueting
• Knowledge and application of HACCP rules

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.