F&B Supervisor - Sheraton Milan San Siro

Hosco.com; Lombardia; On-site; EUR 30,000 - 42,000; Full time

Job summary

Sheraton is seeking an experienced Front of House supervisor to join the F&B Front department. You will be the main contact between management and staff, overseeing service across shifts and ensuring smooth operations. Prior supervisory experience in hospitality is essential, with excellent English skills.

You will lead on-floor presence, manage teams during service, coordinate temporary staff, and ensure proper stock control and event setup. Knowledge of POS and HACCP is preferred.

Qualifications

• Hospitality sector experience is required or highly preferred.
• Experience in similar roles within hotel/amenities operations.
• Solid experience in businesses similar to ours.
• Excellent English language proficiency is required.

Responsibilities

• On-floor presence and front-of-house service management.
• Team management during service and pre/post service organization.
• Coordinate temporary staff per regulations and operational needs.
• Manage orders and stock via the Marriott system or similar.
• Knowledge of front-of-house order systems (e.g., Micros Opera) is advantageous.
• Describe dishes and wines to guests; support food and wine pairing.
• Ensure mise en place and pantry stock levels; assist with event setups.
• Apply HACCP rules and maintain compliance.

Skills

Guest-focused

Excellent English

Leadership skills

Communication skills

Job description

POSITION SUMMARY

The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements.
We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector.

Profile

• Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills.
• Excellent level of English

Main responsabilities

• On-floor presence, operational management, front-of-house service
• Team management during service, organisation of the team before, during and after service
• Management and coordination of temporary staff, in compliance with current regulations
• Order management and stock control via the Marriott management system
• Knowledge of Micros Opera or other front-of-house order management applications is preferred
• Knowledge of dishes and the ability to describe them to guests
• Knowledge of wines and basic food and wine pairing
• Compiling orders and ensuring pantry stock levels
• Checking and arranging the mise en place for the dining room and bar
• Preparing set-ups for events and banqueting
• Knowledge and application of HACCP rules

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.