Hotel Operations Trainee: Front Office to F&B

247 Media Limited; Lombardia; On-site; EUR 5,600 - 11,000; Full time

Job summary

Marriott International’s Sheraton brand is seeking an ambitious Hotel Operations Intern to gain hands-on experience across Front Office, Housekeeping, F&B, Events, and other guest-facing areas.

The role offers exposure to daily operations, guest requests, and cross-functional projects, while you learn brand standards, procedures, and safety protocols in a real-world hotel environment.

Qualifications

• Pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced hotel environment.
• Proficiency in Microsoft Office applications.
• Good command of English; additional languages are a plus.

Responsibilities

• Support daily operational activities across multiple hotel departments.
• Assist with guest requests and help ensure high service standards are maintained.
• Collaborate with Front Office, Housekeeping, F&B, and Events teams as required.
• Participate in operational briefings, team meetings, and training sessions.
• Monitor guest feedback and assist in implementing service improvement initiatives.
• Support the coordination of special events, VIP arrivals, and group activities.
• Assist with administrative tasks, reporting, and operational audits.
• Observe and learn hotel procedures, brand standards, and safety protocols.
• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.
• Maintain a professional appearance and represent the hotel brand positively.

Skills

Communication skills

Interpersonal skills

English proficiency

Microsoft Office

Education

Hospitality/related degree

Tools

Microsoft Office

Job description

Marriott International’s Sheraton brand is seeking an ambitious Hotel Operations Intern to gain hands-on experience across Front Office, Housekeeping, F&B, Events, and other guest-facing areas.

The role offers exposure to daily operations, guest requests, and cross-functional projects, while you learn brand standards, procedures, and safety protocols in a real-world hotel environment.