Hotel Operations Trainee - Sheraton Milan San Siro

Sheraton Milan San Siro; Lombardia; On-site; EUR 5,600 - 11,000; Full time

Job summary

Marriott International’s Sheraton brand is seeking an ambitious Hotel Operations Intern to gain hands-on experience across Front Office, Housekeeping, F&B, Events, and other guest-facing areas.

The role offers exposure to daily operations, guest requests, and cross-functional projects, while you learn brand standards, procedures, and safety protocols in a real-world hotel environment.

Qualifications

• Pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced hotel environment.
• Proficiency in Microsoft Office applications.
• Good command of English; additional languages are a plus.

Responsibilities

• Support daily operational activities across multiple hotel departments.
• Assist with guest requests and help ensure high service standards are maintained.
• Collaborate with Front Office, Housekeeping, F&B, and Events teams as required.
• Participate in operational briefings, team meetings, and training sessions.
• Monitor guest feedback and assist in implementing service improvement initiatives.
• Support the coordination of special events, VIP arrivals, and group activities.
• Assist with administrative tasks, reporting, and operational audits.
• Observe and learn hotel procedures, brand standards, and safety protocols.
• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.
• Maintain a professional appearance and represent the hotel brand positively.

Skills

Communication skills

Interpersonal skills

English proficiency

Microsoft Office

Education

Hospitality/related degree

Tools

Microsoft Office

Job description

The Hotel Operations Intern supports the day-to-day activities across the hotel's operational departments, gaining exposure to Front Office, Housekeeping, Food & Beverage, Events, and other guest-facing areas. This internship is designed to provide a comprehensive understanding of hotel operations while contributing to the delivery of exceptional guest experiences and operational excellence.

Key Responsibilities

• Support daily operational activities across multiple hotel departments.
• Assist with guest requests and help ensure high service standards are maintained.
• Collaborate with Front Office, Housekeeping, Food & Beverage, and Events teams as required.
• Participate in operational briefings, team meetings, and training sessions.
• Monitor guest feedback and assist in implementing service improvement initiatives.
• Support the coordination of special events, VIP arrivals, and group activities.
• Assist with administrative tasks, reporting, and operational audits.
• Observe and learn hotel procedures, brand standards, and safety protocols.
• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.
• Maintain a professional appearance and represent the hotel brand positively at all times.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Strong interest in hotel operations and guest service.
• Excellent communication and interpersonal skills.
• Positive attitude, flexibility, and willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and collaborate effectively with different teams.
• Proficiency in Microsoft Office applications.
• Good command of English; additional languages are a plus.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.