Host

Oak & Stone; Campania; On-site; EUR 12,000 - 18,000; Full time

Job summary

Oak & Stone is seeking a friendly Host to be the first team member guests meet. You will greet and seat guests, present menus, and inform them of specials while maintaining a welcoming atmosphere.

The successful candidate will collaborate with front-of-house staff to ensure smooth service during peak hours. The role includes managing waiting lists, tracking tables, keeping the host area organized, and assisting with side work and restocking.

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to greet and seat guests and present menus.
• Professional appearance and grooming required.

Responsibilities

• Greet and seat guests, present menus, and inform them of specials.
• Ensure guest satisfaction and strive to exceed expectations.
• Manage waiting list and quote wait times.
• Maintain floor plan board and observe tables.
• Clean and reset tables and host area.
• Stock and organize menus; perform side work.
• Interact with guests during arrival and departure to ensure a positive dining experience.
• Maintain restrooms and organize merchandise.
• Report to work in a neat uniform and maintain hygiene.
• Adhere to all company policies and attend meetings.

Skills

Guest service

Customer interaction

Job description

Description

The Host is the first Team Member that our guests will see! This Team Member will be responsible for:

Essential Functions

• Greets and seats guests, presents menus to guest, and informs them of any specials.
• Treats all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Takes names on a waiting list and quotes wait times to guests when tables are not immediately available.
• Runs the floor plan board.
• Observes tables and keep track of clean, dirty, and occupied tables.
• Cleans and wipes down tables.
• Cleans, organizes, and stocks menus in the host area.
• Fulfills various side work projects including but not limited to replacing bottles of ketchup, cleaning windows, and sweeping floors.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Maintains restrooms throughout the shift (refill paper towels and hand soap).
• Organize merchandise.
• Reports to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Maintains adherence to all Company policies and procedures.
• Other duties as directed by management.
• Reports to required meetings.