Help Desk Technician - 304203

Delaware Nation Industries; Roma; On-site; EUR 45,000 - 49,000; Full time

Benefits offered by this job

Medical/Vision/Dental insurance

401K match

Disability insurance

Pet Insurance

Education reimbursement

Parking and transit benefits

Job summary

Delaware Nation Investments/Emerging Technologies supports the Air Force Research Laboratory by delivering desktop and IT services, including service desk, imaging, and network support. The Desktop Support Specialist will deploy Windows systems, join domains, back up and restore user profiles, configure applications, and troubleshoot client devices, printers, and file shares.

A secret clearance or ability to obtain one is required, along with CompTIA Security+ certification.

Qualifications

• Active Secret clearance or ability to obtain one.
• Experience providing desktop and user support in Windows environments.

Responsibilities

• Client System Deployment and imaging (WDS/PXE).
• Joining client systems to a Windows domain.
• Client System Delivery and backup/restore of user profiles.
• Configuration of user-facing applications and troubleshooting of client systems.
• Printer/File Share connections and general user-facing application support.

Skills

Security clearance

Education

CompTIA Security+ certification

Job description

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Desktop Support Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.

• Client System Deployment

• WDS/PXE imaging
• Joining client systems to a Windows domain
• Client System Delivery
• Backup/Restore of user profiles
• Configuration of user facing applications
• Client System Troubleshooting
• Printer/File Share connections
• General user facing application troubleshooting

Additional:

• Active Secret clearance or ability to obtain one
• CompTIA Security+

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Compensation: $50,000 - $55,000

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans