Systems Technician

Ladgov Corporation; Aviano; On-site; EUR 30,000 - 40,000; Full time

Job summary

A government contractor in Aviano is looking for a Systems Technician specializing in telephony and IT support. This role involves providing first-level support for telephony systems, managing IT service requests, and maintaining an accurate asset inventory. The ideal candidate will have at least one year of IT technical support experience, a high school diploma (with an Associate’s degree preferred), and knowledge of telephony systems. Preferred certifications include CompTIA A+ and/or Network+. This is a great opportunity to work in a dynamic environment supporting military operations.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 1 year experience in IT technical support or customer service.
• Knowledge of telephony systems and inventory management is essential.
• Certifications like CompTIA A+ or Network+ are preferred.

Responsibilities

• Provide first-level support for telephony systems, including troubleshooting.
• Serve as primary contact for IT service requests and maintain the help desk system.
• Assist with IT support procedures like password resets and workstation setup.
• Manage IT asset inventory and ensure accurate equipment tracking.
• Support installation of IT equipment and troubleshoot network connectivity.
• Adhere to DHA IT security policies and perform assigned duties.

Skills

IT technical support

Customer service

Telephony systems knowledge

Education

High school diploma or equivalent

Associate’s degree in related field (preferred)

Tools

Help desk software

Telephony systems

IT asset management systems

Job description

Position Title: Systems Technician (Telephony & IT Support)
Location: 31st Medical Group (31 MDG), Aviano Air Base, Italy
Position Summary:

The Systems Technician provides technical support for telephony systems, IT services, and asset management within the DHA Medical Treatment Facility. The technician serves as the primary contact for telephony issues and IT service requests, ensuring effective communication system operations and accurate IT inventory management.

Key Responsibilities:

• Provide first-level support for telephony systems, including troubleshooting, configuration of extensions, and voicemail management.

• Serve as the primary contact for IT customer service requests and log issues in the help desk system.

• Assist with IT in-processing/out-processing and basic IT support tasks (e.g., password resets, workstation setup).

• Maintain accurate IT asset inventory and manage equipment tracking and reporting.

• Support installation of IT equipment, software, and network connectivity troubleshooting.

• Follow DHA IT security policies and perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred).

• At least 1 year of experience in IT technical support or customer service.

• Basic knowledge of telephony systems and IT inventory management.

• Preferred certifications: CompTIA A+ and/or Network+.