Help Desk Specialist

Innova S.p.A.; Trieste/Trst; In loco; EUR 23.000 - 27.000; Tempo pieno

Descrizione del lavoro

IInnnov??

Competenze

• Almeno 1 anno di esperienza in help desk o supporto tecnico.
• Ottima conoscenza dell'inglese.

Mansioni

• Identificare, analizzare e risolvere le segnalazioni degli utenti secondo SLA definito.
• Rispondere alle richieste degli utenti e registrare le attività nel sistema di ticketing.
• Rsolvere o elevare le problematiche al secondo livello di supporto, ottimizzando le prestazioni entro SLA.
• Garantire la consegna del servizio nel rispetto degli SLA stabiliti.
• Fornire supporto tecnico per l'installazione e la configurazione di software applicativi.

Conoscenze

Microsoft programs

Linux systems

SQL

Basic networking

Formazione

High School Diploma in IT/telecommunications/electronics

Descrizione del lavoro

JOBS

Help Desk Specialist

Position

Help Desk Specialist

Function

Customer & Technical Support

Job Location

Trieste

Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.

Why work in INNOVA...

• Because the people who work here are creative and passionate
• Because innovation and advanced technologies are part of our DNA
• Because we recognize and reward merit

Main Responsibilities

• Identify, analyze, and resolve issues reported by users according to defined Service Level Agreement (SLA), interacting with various company Department
• Respond to user requests and issues; log activities performed in the ticketing system
• Resolve or elevate issues to second-level support, optimizing system performance while respecting predefined service levels (SLA)
• Ensure service delivery in compliance with established service levels (slas)
• Provide technical support for the installation and configuration of application software

Technical Skills and Soft Skills

• Excellent knowledge of Microsoft programs
• Knowledge of Linux systems
• SQL skills
• Basic networking knowledge (communication protocols in Microsoft and Linux environments)

Education

• High School Diploma in IT/telecommunications/electronics

Prerequisites and/or Experience

• At least 1 year of experience in help desk or technical support
• Excellent knowledge of English
• Knowledge of a second foreign language is a plus

Salary range

• 23 - 27K

The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.