Technical Account Specialist

Innova S.p.A.; Trieste/Trst; On-site; EUR 30,000 - 35,000; Full time

Job summary

Innova S.p.A. in Trieste seeks a Technical Account Specialist (Sales Technician) to provide product information and training to clients, ensuring timely responses and expert guidance.

The role involves organizing customer training sessions and gathering feedback to improve solutions in cybersecurity and hardware/software offerings. The position requires English proficiency, basic electronics and networking knowledge, and willingness to travel abroad.

Qualifications

• Degree in Computer Engineering, Electronics Engineering, or a technical diploma in Computer Science or Electronics.
• Excellent knowledge of English (written and spoken).
• Knowledge of a second foreign language is preferred (French, German, Spanish).
• Willingness to travel abroad.

Responsibilities

• Provide information and training to clients on products and their usage, ensuring timely and accurate responses to customer inquiries.
• Plan and organize training courses dedicated to customers.
• Collect information on client needs and feedback regarding products.
• Provide support in resolving technical issues related to products.
• Plan and continuously manage product updates (software, firmware, and infrastructure components).

Skills

English proficiency

Teamwork

Communication skills

Problem solving

Autonomy

Willingness to travel

Electronics basics

Networking basics

Linux/Windows/Virtualization

SQL basics

Education

Bachelors or technical diploma in Computer/Electronics

Tools

VMware

Hyper-V

SQL

Job description

Technical Account Specialist

Position: Sales Technician

Function: International Technical Solutions

Job Location: Trieste

Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.

Why work in INNOVA...

• Because the people who work here are creative and passionate
• Because innovation and advanced technologies are part of our DNA
• Because we recognize and reward merit

Main Responsibilities

• Provide information and training to clients on products and their usage, ensuring timely and accurate responses to customer inquiries.
• Plan and organize training courses dedicated to customers.
• Collect information on client needs and feedback regarding products.
• Provide support in resolving technical issues related to products.
• Plan and continuously manage product updates (software, firmware, and infrastructure components).

Technical Skills and Soft Skills

• Basic knowledge of electronics and telecommunications.
• Basic knowledge of computer networking.
• Basic knowledge of Linux operating systems, Windows operating systems, and virtualization technologies (VMware, Hyper-V, etc.).
• Basic knowledge of SQL relational database queries.
• Ability to work in a team.
• Strong communication and interpersonal skills.
• Initiative and problem-solving attitude.
• Autonomy in problem-solving, even under stress/emergency conditions.
• Discretion and confidentiality in client relations.
• Willingness to travel abroad.

Education

• Degree in Computer Engineering, Electronics Engineering, or a technical diploma in Computer Science or Electronics.
• Excellent knowledge of the English language (written and spoken).
• Knowledge of a second foreign language is preferred (French, German, Spanish).

Prerequisites and/or Experience

Salary range

• 30 - 35K

The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.