Head of Premium Tech Retail & Brand Experience

ASBC; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

International career opportunities

Training, certification programs and团队

Job summary

ASBC is the Premium & Luxury Retail business of ASBIS Group, delivering luxury technology brands across Europe, Africa, Central Asia, and North America. This HQ role drives sustainable growth, profitability and exceptional customer experiences across all stores and markets.

You will lead omnichannel initiatives, partner brands, and high-performing teams to deliver consistent brand standards and commercial success in a multi-country network.

Qualifications

• Relevant Retail leadership experience in a multi-country and multi-store organization.
• Proven track record in revenue growth, P&L management, store productivity and retail network development.
• Strong expertise in B2C retail, customer journey management, premium customer experience and consistent brand execution.
• Experience working with global brand principals and translating partner requirements into effective retail standards.
• Demonstrated ability to lead geographically dispersed teams, develop talent and establish succession pipelines.
• Commercially minded, data-driven and able to translate retail KPIs into clear priorities and measurable business results.
• Innovation-oriented, with practical exposure to CRM, omnichannel tools, customer data, AI or retail technologies.

Responsibilities

• Drive sustainable growth, profitability and customer loyalty across the premium mono-brand retail network.
• Oversee end-to-end customer journey, service standards, NPS, traffic conversion and loyalty.
• Ensure brand execution, visual merchandising and store experience across all stores and markets.
• Lead network expansion, new formats, openings and market-entry initiatives with business cases.
• Manage partnerships with Apple, Samsung and future brand partners and align priorities.
• Champion connected customer journeys, CRM and retail tech adoption to improve performance.
• Guide inventory, KPI governance and continuous improvement across the network.
• Lead high-performing international teams and talent development.

Skills

Retail leadership

P&L management

B2C retail

Premium brand execution

CRM & Omnichannel

Data-driven

Team leadership

Tools

CRM

Job description

ASBC is the Premium & Luxury Retail business of ASBIS Group, delivering luxury technology brands across Europe, Africa, Central Asia, and North America. This HQ role drives sustainable growth, profitability and exceptional customer experiences across all stores and markets.

You will lead omnichannel initiatives, partner brands, and high-performing teams to deliver consistent brand standards and commercial success in a multi-country network.