Head of Data Center Operations (Italy)

EdgeConneX; Milano; In loco; EUR 61.992 - 75.768; Tempo pieno

Descrizione del lavoro

EdgeConneX seeks a Director of Operations - Italy to lead all Italian data centre sites, ensuring uptime, safety, and SLA compliance while aligning with corporate objectives.

The role requires 12+ years in data centre operations, a technical engineering background, and strong cross-functional collaboration with Sales, Finance, and HR. Travel is significant in the initial period, with onsite relocation training.

Competenze

• Minimum 12 years’ experience in data centre operations, critical facilities engineering, or a related technical leadership field.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related discipline preferred; equivalent professional experience considered.
• Experience commissioning new data centres and transitioning sites from construction to live operations.
• Familiarity with Italian regulatory and safety frameworks an advantage.

Mansioni

• Own overall operational performance across all Italian data centre sites, including uptime, SLA compliance, PUE, safety, and customer satisfaction, while delivering results in line with company policies and targets.
• Lead Campus Managers across Italy, managing team performance, setting objectives, and guiding workforce planning and development within established HR frameworks.
• Translate objective-based assignments from the VP of Operations into effective resource plans, schedules, and operational methods required to achieve defined goals.
• Recommend and implement changes to regional operational policies, procedures, and standards, ensuring consistency across all sites.
• Manage execution of the regional operating budget, monitor costs, and identify operational expenditure efficiencies without compromising uptime or service quality.
• Oversee the regional vendor and contractor landscape, ensuring contractual SLA and KPI commitments are met.
• Oversee the preventive maintenance programme, change management, incident management, and disaster recovery planning across the Italian portfolio.
• Provide operational leadership and input into new site commissioning, capacity expansions, and infrastructure upgrades across the region.
• Build and maintain strong relationships with key customers and internal stakeholders, acting as the senior escalation point for regional operational issues.
• Partner with cross-functional teams including Sales, Finance, HR, and PMO to align operational readiness with business growth objectives.
• Maintain active relationships with local regulatory authorities to ensure timely compliance with statutory notifications, reporting obligations, and inspections, and serve as the regional point of contact for regulatory enquiries and audits.
• Report regional KPIs and business performance to the VP of Operations, preparing business reviews and recommendations to support decision-making.
• Travel as required.

Conoscenze

Leadership

Cross-border leadership

Data centre operations

Budget management

Vendor management

Stakeholder management

Communication

Data analysis

Decision making

English & Italian fluency

Formazione

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Descrizione del lavoro

EdgeConneX seeks a Director of Operations - Italy to lead all Italian data centre sites, ensuring uptime, safety, and SLA compliance while aligning with corporate objectives.

The role requires 12+ years in data centre operations, a technical engineering background, and strong cross-functional collaboration with Sales, Finance, and HR. Travel is significant in the initial period, with onsite relocation training.