Head of Customer Success & Growth - Adtech Platform

Locala; Milano; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Locala is seeking a Head of Customer Success to lead the Account Management and Trading teams, delivering exceptional client service, strong campaign performance, and revenue growth. You will partner with senior leaders to strengthen relationships, drive account expansion, and optimize operations across multi-channel campaigns.

You will oversee the end-to-end execution of campaigns (Mobile, Desktop, CTV, DOOH), troubleshoot with traders, and leverage data-driven insights to inform future

Competenze

• 6+ years of experience in digital advertising, adtech, or media.
• Proven ability to write and present high-quality strategic recommendations and campaign plans.
• Experience building and scaling high-performing teams with revenue growth.
• Excellent communication to partner with VP Sales, Account Director, Country Manager, and Product teams.

Mansioni

• Lead and mentor the trading and account management teams, creating a client-focused culture.
• Partner with senior leaders to develop growth strategies and optimize operations.
• Draft and present strategic recommendations and media plans for clients.
• Oversee end-to-end execution of multi-channel campaigns (Mobile, Desktop, CTV, DOOH).
• Collaborate with traders to troubleshoot issues and improve targeting.
• Establish KPIs, collect feedback, and use insights to inform future strategies.

Conoscenze

Digital advertising

Programmatic trading

Account management

Leadership

Strategic planning

Stakeholder management

Descrizione del lavoro

Locala is seeking a Head of Customer Success to lead the Account Management and Trading teams, delivering exceptional client service, strong campaign performance, and revenue growth. You will partner with senior leaders to strengthen relationships, drive account expansion, and optimize operations across multi-channel campaigns.

You will oversee the end-to-end execution of campaigns (Mobile, Desktop, CTV, DOOH), troubleshoot with traders, and leverage data-driven insights to inform future