Head of Customer Success & Growth (Adtech)

Jobtailor; Milano; In loco; EUR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Milano seeks a senior leader to guide the trading and account management teams, elevating client service and delivering strategic recommendations. You will partner with senior management to develop growth strategies and oversee multi-channel campaigns across Mobile, Desktop, CTV, and DOOH.

You will own operations, negotiations, and reporting, drive upsell opportunities, establish KPIs, and use PlanHat to track trends and optimize performance.

Competenze

• 6+ years of experience in digital advertising, adtech, or media.
• Deep expertise in client services, programmatic trading, and account management
• Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals
• Experience building and scaling high-performing teams
• Track record of driving revenue growth and improving gross margins
• Exceptional communication skills
• Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams

Mansioni

• Lead, mentor, and elevate the trading and account management teams
• Foster a client-focused culture delivering best-in-class service
• Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies
• Optimize operational performance and handle commercial negotiations
• Draft and present strategic recommendations and media plans
• Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts
• Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH
• Ensure campaign setup, optimization, and reporting are executed effectively
• Work with traders to troubleshoot issues and implement advanced audience targeting
• Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success

Conoscenze

Digital advertising

Programmatic trading

Client services management

Revenue growth strategy

Team leadership

Excellent communication

Strumenti

PlanHat

Descrizione del lavoro

Jobtailor in Milano seeks a senior leader to guide the trading and account management teams, elevating client service and delivering strategic recommendations. You will partner with senior management to develop growth strategies and oversee multi-channel campaigns across Mobile, Desktop, CTV, and DOOH.

You will own operations, negotiations, and reporting, drive upsell opportunities, establish KPIs, and use PlanHat to track trends and optimize performance.