Head of Customer Success & Growth (AdTech)

Asklocala

Milano

Ibrido

EUR 90.000 - 130.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

Locala in Milan is seeking a Head of Customer Success to lead the Account Management and Trading teams, delivering exceptional client service and revenue growth. You will partner with senior leaders to align growth strategies and optimize operational performance.

Responsibilities include overseeing multi-channel campaigns (Mobile, Desktop, CTV, DOOH), mentoring teams, shaping client strategy, and driving upsell opportunities while ensuring campaign excellence and data-driven reporting.

Competenze

6+ years in digital advertising, adtech, or media with client services and account management experience.
Proven ability to write and present strategic recommendations and campaign plans.
Experience building and scaling high-performing teams and driving revenue growth.
Strong collaboration with VP Sales, Account Director, and Country Manager to drive business success.

Mansioni

Lead, mentor, and elevate the trading and account management teams.
Partner with senior leaders to develop growth strategies and optimize operations.
Draft and present actionable strategic recommendations and media plans; upsell and cross-sell.
Oversee end-to-end execution of multi-channel campaigns (Mobile, Desktop, CTV, DOOH).
Collaborate with traders to troubleshoot issues and maximize performance.
Establish KPIs, gather feedback, and use insights to inform future strategies.