Head of Customer Success

Jobtailor

Milano

In loco

EUR 90.000 - 150.000

Tempo pieno

6 giorni fa

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Generatore di candidature

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Descrizione del lavoro

Jobtailor in Milano seeks a senior leader to guide the trading and account management teams, elevating client service and delivering strategic recommendations. You will partner with senior management to develop growth strategies and oversee multi-channel campaigns across Mobile, Desktop, CTV, and DOOH.

You will own operations, negotiations, and reporting, drive upsell opportunities, establish KPIs, and use PlanHat to track trends and optimize performance.

Competenze

6+ years of experience in digital advertising, adtech, or media.
Deep expertise in client services, programmatic trading, and account management
Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals
Experience building and scaling high-performing teams
Track record of driving revenue growth and improving gross margins
Exceptional communication skills
Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams

Mansioni

Lead, mentor, and elevate the trading and account management teams
Foster a client-focused culture delivering best-in-class service
Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies
Optimize operational performance and handle commercial negotiations
Draft and present strategic recommendations and media plans
Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts
Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH
Ensure campaign setup, optimization, and reporting are executed effectively
Work with traders to troubleshoot issues and implement advanced audience targeting
Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success

Conoscenze

Digital advertising

Programmatic trading

Client services management

Revenue growth strategy

Team leadership

Excellent communication

Strumenti

PlanHat

Descrizione del lavoro

Lead, mentor, and elevate the trading and account management teams

Foster a client-focused culture delivering best-in-class service

Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies

Optimize operational performance and handle commercial negotiations

Draft and present strategic recommendations and media plans

Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts

Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH

Ensure campaign setup, optimization, and reporting are executed effectively

Work with traders to troubleshoot issues and implement advanced audience targeting

Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success

Requirements

6+ years of experience in digital advertising, adtech, or media

Deep expertise in client services, programmatic trading, and account management

Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals

Experience building and scaling high-performing teams

Track record of driving revenue growth and improving gross margins

Exceptional communication skills

Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams

Core Competencies

Demonstrates expertise in digital advertising and adtech, with a strong focus on client services, programmatic trading, and account management. Proven ability to lead teams, drive revenue growth, and deliver strategic recommendations tailored to client goals.

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