Guest services intern

Bachecalavoro; Firenze; In loco; EUR 6700 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Compenso mensile secondo normativa naz

Alloggio gratuito in altri hotel

Pasti per dipendenti

Vestiti da lavoro forniti

Descrizione del lavoro

Four Seasons Hotel Firenze cerca un Guest Services Intern per sei mesi, con inizio settembre 2026. Il ruolo offre supporto al team nelle consegne agli ospiti, gestione arrivi e partenze e assistenza personalizzata. Si richiede passione per l'ospitalità, attenzione ai dettagli e ottime capacità relazionali e di lavoro in team.

Ottima conoscenza di italiano e inglese, e patente di guida. L'offerta comprende formazione, alloggio gratuito in altri hotel del gruppo, pasti dipendenti e

Competenze

• Passione per offrire esperienze autentiche ai clienti.
• Attenzione ai dettagli, buone doti interpersonali e lavoro di squadra.
• Competenza in italiano e inglese; lettura e scrittura.

Mansioni

• Accogliere gli ospiti e accompagnare i bagagli al check-in/out.
• Gestire le interazioni con ospiti con ospitalità e professionalità.
• Assistere con richieste legate ai servizi dell'hotel, orari, eventi e indicazioni.
• Saluto degli ospiti nel lobby e offrire assistenza.
• Fornire indicazioni, consigli sulle attrazioni della città.
• Supportare il team con il servizio di shoeshine e la gestione delle scarpe.
• Garantire un alto livello di pulizia nella zona deposito bagagli.
• Assistere in altre attività Front Office quando necessario.

Conoscenze

Service passion

Attention to detail

Interpersonal skills

Teamwork

Italian/English proficiency

Descrizione del lavoro

Luogo di lavoro: Firenze

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden - a tranquil haven of statues, fountains and centuries-old trees - or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

Four Seasons Hotel Firenze is looking for a motivated Guest Services Intern to join the team, starting from September for six months. This role

will support the team with guest transportation, arrivals and departures, including welcoming guests andassistingwith luggage, as well as managing errands. The intern will also ensurehigh standardsof cleanliness in guest areas,assistthe Reception and Concierge teams, and respond to a wide range of guest requests, delivering a seamless and personalized service experience.

What you will do

Greet guests. Deliver luggage to room upon check-in andpicksup luggage from room upon departure.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible inan accurateandtimelymanner.

Assistcustomers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Greet all guests passing throughlobbyand offer them assistance.

Provide guests with directions, recommendations, and information about the city and its attractions.

Support the team with shoeshine service; picking up shoes fromguestroom, cleaning and polishing them and returning them to the guest.

Providea high levelof cleanliness in the luggage storage room.

Assistwithother Front Office taskswhen needed.

What you bring

Service passionaboutdelivering true genuine guest experiences.

Attention to detail, strong interpersonalskillsand ateam workapproach.

Reading,writingand oralproficiencyin Italian and English.

A valid driving license isrequired.

What we offer

• Monthly compensation in accordance with national internship regulations
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours

Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.