Concierge Intern

Four Seasons; Firenze; In loco; EUR 6700 - 10.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary Accommodation

Dry Cleaning for Employee Uniforms

Employee Meals

Training & Development opportunities

Descrizione del lavoro

Four Seasons Hotel Firenze is seeking a Concierge Intern to join the Team, starting from October 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests, elevating the guest experience for seamless, memorable stays.

In collaboration with the Concierge team, this role develops guest-service skills, local knowledge, and software input for guest arrangements while providing excellent training and development opportunities.

Competenze

• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and a team work approach.
• Reading, writing and oral proficiency in Italian and English.

Mansioni

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Promptly inform the Management team in case of guests’ complaints.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions.
• Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
• Assist with other Front Office tasks when needed.

Conoscenze

Guest service

Attention to detail

Italian & English

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join the Team, starting from October 2026 for six months. The Concierge Intern supports the team in anticipating and fulfilling a diverse range of guest requests. In collaboration with our Concierge team, this role is committed to elevating the guest experience, ensuring each stay is both seamless and memorable.

What You Will Do

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Promptly inform the Management team in case of guests’ complaints.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions.
• Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
• Assist with other Front Office tasks when needed.

What You Bring

• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and a team work approach.
• Reading, writing and oral proficiency in Italian and English.

What We Offer

• Monthly compensation in accordance with national internship regulations
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours

Full-time internship. The position is available from October 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.