Guest Experience Trainee – Front Office

Aman; Venezia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Ticket Restaurant

Laundry Service

Job summary

Aman Venice invites applications for a Guest Assistant Trainee in the Front Office. You will warmly welcome guests, escort them to rooms, provide essential information about facilities, and support day-to-day operations to reflect the Aman brand.

Starting in February 2027, you will work shifts including weekends, communicating fluently in Italian and English, coordinating with housekeeping and engineering to ensure seamless guest experiences.

Qualifications

• Fluent in Italian and English, both spoken and written.
• Excellent communication and guest interaction skills.
• Available to work on shifts and during weekends.

Responsibilities

• Welcome guests with warm or cold washcloths according to season.
• Check in arriving guests and check out departing guests in a friendly and caring manner according to the Aman Brand promises.
• Escort guests to the room at check-in and provide information about room facilities and amenities, assist with registration cards as needed.
• Show guests the hotel common areas and outlets.
• Accommodate special requests whenever possible.
• Respond to guest requests and questions, providing information and actions or referring to the appropriate colleague.
• Coordinate room status updates with housekeeping regarding late check-outs, early check-ins and special requests; report breakages to Engineering.
• Stay informed about hotel products, services, daily activities and meetings.
• Answer incoming calls and connect to the correct extension or provide information efficiently.
• Maintain a neat and organized work area.

Skills

Fluent in Italian

Fluent in English

Guest interaction skills

Shift work

Job description

Aman Venice invites applications for a Guest Assistant Trainee in the Front Office. You will warmly welcome guests, escort them to rooms, provide essential information about facilities, and support day-to-day operations to reflect the Aman brand.

Starting in February 2027, you will work shifts including weekends, communicating fluently in Italian and English, coordinating with housekeeping and engineering to ensure seamless guest experiences.