Guest Experience Receptionist — Mountain Retreat & Spa

Relais & Châteaux; Merano; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free accommodation

Meals included

Discounted Relais & Châteaux stays

Job summary

Relais & Châteaux Castel Fragsburg near Merano seeks a friendly receptionist to welcome guests from arrival to departure, inform guests about stay conditions and hotel services, and coordinate with other departments.

The role requires charm, empathy, and excellent knowledge of German, English and Italian, with a passion for service in a small 5-star residence offering 20 suites and a unique guest experience. Placement from April to early November 2027.

Qualifications

• Charm and empathy.
• Professional experience in a similar position.
• Excellent knowledge of German, English and Italian.
• Love for work.
• Personal initiative and propensity for teamwork.
• Friendly and honest behaviour.
• A sense of responsibility at work.

Responsibilities

• Welcoming customers from arrival to departure.
• Informs the client about the conditions of stay, formalities and hotel services.
• Transmits necessary information to other departments.
• Switchboard management.
• Cash management.
• Correspondence management.

Skills

Charm and empathy

Professional experience in a similar 


Personal initiative

Propensity for teamwork

Friendly and honest behaviour

A sense of responsibility at work

Love for work

Excellent knowledge of German, English

Job description

Relais & Châteaux Castel Fragsburg near Merano seeks a friendly receptionist to welcome guests from arrival to departure, inform guests about stay conditions and hotel services, and coordinate with other departments.

The role requires charm, empathy, and excellent knowledge of German, English and Italian, with a passion for service in a small 5-star residence offering 20 suites and a unique guest experience. Placement from April to early November 2027.