Receptionist (m/f/d) season 2027 - Castel Fragsburg

Relais & Châteaux; Sinigo; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Free single-room accommodation

Meals provided

Discounts for Relais & Châteaux stays

Job summary

Relais & Château Castel Fragsburg, a 5-star luxury hotel perched above Merano, is seeking a receptionist for a seasonal role from April to early November 2027. The position involves welcoming guests, handling front desk operations, and coordinating with other departments to ensure unparalleled service.

Ideal candidates are fluent in German, English, and Italian, with professional experience in guest-facing roles and a strong sense of hospitality, teamwork, and responsibility.

Qualifications

• Fluent in German, English and Italian.
• Professional experience in a similar position.
• Excellent interpersonal and customer-service skills.
• Strong sense of responsibility and teamwork.

Responsibilities

• Welcoming guests from arrival to departure.
• Informing guests about stay conditions and hotel services.
• Transmitting information to other departments.
• Switchboard management.
• Cash handling.
• Managing correspondence.

Skills

German fluency

English fluency

Italian fluency

Charm & empathy

Teamwork

Customer service

Job description

• Full-time
• Department: Reception Staff

Company Description

The Relais & Châteaux Castel Fragsburg is sat atop a mountain ledge overlooking Merano in South Tyrol, Italy. Enthroned here since 1624, the exclusive 5-star hotel is located beneath its very own medieval castle. Castel Fragsburg offers only 20 unique suites for up to 50 guests from all over the world.

The Michelin-starred cuisine focuses on regionality, quality, health and excellent service. The love for detail can be seen in the two light-flooded restaurants and on the panoramic terrace.

In the Alchemistic Healing Spa, the first of its kind in the world, the Fragsburg pampers the guests with unique treatments in cosy rooms with breathtaking views.

Job Description

The receptionist is responsible for:

• Welcoming customers from arrival to departure
• Informs the client about the conditions of stay, formalities and hotel services
• Transmits necessary information to other departments
• Switchboard management
• Cash management
• Correspondence management

Qualifications

• Charm and empathy
• Professional experience in a similar position
• Excellent knowledge of German, English and Italian
• Love for work
• Personal initiative and propensity for teamwork
• Friendly and honest behavior
• A sense of responsibility at work

Additional Information

• Expected placement from April until the beginning of November 2027
• An exciting and challenging range of duties in a 5 star hotel with only 20 suites
• A place that allows you to develop and acquire numerous new experiences in an exclusive residence
• A small hotel with 30 passionate and warm employees ready to assist with numerous recommendations; friendships are born
• Contact with guests from all over the world, in 2025from 54nations
• Free accommodation in single room and meals
• Discounted prices for a stay in other hotels that are part of the Relais & Châteaux association
• A workplace in a region that offers many possibilities for leisure and an excellent quality of life