Guest Experience Host - Luxury Hotel RB&E

Mandarin Oriental Hotel Group Limited; Milano; Presencial; EUR 23.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & development

MOstay complimentary nights

Employee meals

Complimentary dry cleaning

Descripción de la vacante

Mandarin Oriental Milan seeks a Host/Hostess to join the RB&E team in Milan. You will deliver a warm, professional welcome and manage reservations to ensure a seamless dining experience in line with Mandarin Oriental standards.

The role requires bilingual English and Italian communication, strong guest service, and the ability to handle multiple tasks in a fast-paced environment. Full-time position with attractive benefits and MOHG commitment.

Formación

• Fluent in English and Italian, written and spoken.
• Strong interpersonal and guest‑service skills.
• Excellent organisational and administrative abilities.
• Ability to manage multiple tasks in a fast‑paced environment.
• Basic computer and reservation system skills.
• Polished appearance and confident communication style.
• Comply with MOHG Pillars, LQEs and Guiding Principles.

Responsabilidades

• Welcome and seat guests following Mandarin Oriental standards.
• Present menus and guide guests to begin their dining experience.
• Manage reservations across channels and optimise seating capacity.
• Maintain guest profiles, preferences and special requests.
• Handle guest inquiries, requests and feedback promptly.
• Coordinate guest flow with service and kitchen teams.
• Support reception setup and daily operations within the department.
• Manage email correspondence and reservation systems efficiently.
• Participate in daily briefings and team communication.
• Ensure guest satisfaction throughout the dining experience.
• Carry out additional duties as required to support operations.

Descripción del empleo

Mandarin Oriental Milan seeks a Host/Hostess to join the RB&E team in Milan. You will deliver a warm, professional welcome and manage reservations to ensure a seamless dining experience in line with Mandarin Oriental standards.

The role requires bilingual English and Italian communication, strong guest service, and the ability to handle multiple tasks in a fast-paced environment. Full-time position with attractive benefits and MOHG commitment.