Bilingual Spa Receptionist: Elevate Guest Experiences

Mandarin Oriental Group; Milano; In loco; EUR 23.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals available at Employee Restaurant

Complimentary Dry Cleaning for Uniform

Descrizione del lavoro

Mandarin Oriental, Milan invites applications for a Spa Receptionist based in Milan. You will provide the highest level of guest-focused service, ensuring experiences exceed expectations and align with our Legendary Quality Experiences as part of the Spa team reporting to the Spa Manager.

Key duties include check-ins/outs, reservations, inquiries, and assisting with retail information and displays. Fluent English and Italian, excellent interpersonal skills, and a proactive service attitude are

Competenze

• Fluency in English and Italian, written and spoken.
• Excellent interpersonal and customer service skills.
• Willingness to work flexible schedule, including weekends and holidays.
• Strong attention to detail and quality standards.

Mansioni

• Assist guests with check-ins and check-outs, process reservations and handle inquiries.
• Provide retail information and assist with displays and retail sales.
• Address guest preferences and maintain accurate guest history profiles.

Conoscenze

English and Italian fluency

Interpersonal skills

Customer service

Attention to detail

Descrizione del lavoro

Mandarin Oriental, Milan invites applications for a Spa Receptionist based in Milan. You will provide the highest level of guest-focused service, ensuring experiences exceed expectations and align with our Legendary Quality Experiences as part of the Spa team reporting to the Spa Manager.

Key duties include check-ins/outs, reservations, inquiries, and assisting with retail information and displays. Fluent English and Italian, excellent interpersonal skills, and a proactive service attitude are